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Cura 3.6.20 crashes when trying to update Mini 2 SE Tool Head Firmware on Mac Pro
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Description

Ticket: 216,882

Cura LE Version: 3.6.20

Operating System: High Sierra 10.13.6

Printer: Mini 2

Tool Head: SE 0.5 mm

Description of issue: When customer tries to upgrade firmware Cura crashes.

Steps to reproduce:

Cleared Cache and tried to upgrade
Changed Preferences to Connect to Wrong Printers
Uninstalled and Reinstalled Cura accordng to Website installation instructions
Had him check security settings.

Customer came up with workaround sequence:

Shut off Printer
Connected via USB
Added printer in Cura
Updated Firmware
Received Error not connected
Closed out of Firmware Upgrade Dialog boxes
Turned on printer
Ran Firmware Upgrade
Upgrade completed

Upload cura-lulzbot.log (attachment)

Event Timeline

johnson created this task.Oct 1 2019, 12:43 PM
karrad assigned this task to Yahuba.Oct 3 2019, 7:38 AM
karrad added subscribers: Yahuba, karrad.

@johnson Can you get the customer to send in the cura-lulzbot.log? It will help determine what the issue is.

@Yahuba Please Can you flash a Mini 2 on High Sierra 10.13.6 and see if you have any issues?

Yahuba added a comment.Oct 3 2019, 8:51 AM

@karrad I was able to flash a Mini 2 with a 0.5mm toolhead on High Sierra 10.13.6 with no issues.
Steps I took:
Uninstalled instance of Cura LE and cleared cache
installed Cura 10.6.20
At launch, selected Mini 2 with 0.5 toolhead when prompted
Connected to printer
Navigated to printer settings and auto-flashed FW
Flash completed succesfully.

Also repeated the same steps but without connecting to printer first and was still able to successfully flash without crashing.

karrad reassigned this task from Yahuba to johnson.Oct 3 2019, 10:43 AM

@johnson We are able to confirm flashing successfully on high sierra 10.13.6 w/o issue. I would suspect some security measures are in place preventing communication. See if you can gather information on what they have security packages they have installed or their IT team might have installed.