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Verbatim PLA Packaging Change
Closed, ResolvedPublic

Description

Verbatim has changed their filament packaging and we just received the new packaging on a shipment of Black PLA.
We need to verify that this is a roll-in change from Verbatim.
We may need to re-shoot photos and update the product page.

Event Timeline

adam created this task.Jun 7 2018, 12:46 PM
adam triaged this task as Normal priority.
adam created this object with edit policy "LulzBot Hardware Products (Project)".

@Rtiernan once you have verification on the change, please add a comment below on what they estimate timing is and reassign task to Ben Malouf

This kind of thing is tough too since Shipwire is not first-in first-out. In other words, the pictures will be wrong for a while regardless. What we will do for sure, as soon as we know new packaging is in the mix, is add a note to the product page so customers know it may look different than what is pictured.

Rtiernan added a subscriber: Rtiernan.

Verbatim has changed their packaging going forward to plain brown on all Filament in order to reduce costs.

adam added a comment.Jun 7 2018, 1:30 PM

@benmalouf I have an example of the new packaging on my desk. Do you want to take it with you tomorrow for new photos?

@Rtiernan If it's just the box that has changed, we can probably just pull this image off of the product page: https://www.lulzbot.com/sites/default/files/verbatim_PLA_group_1.jpg

Yes, Although we still have the old style in house.

adam added a comment.Jul 2 2018, 8:50 AM

@benmalouf I just want to confirm before we close this task as resolved - you don't need to take pictures of the new packaging?

I think we should take new pictures, but it's not urgent since we'll probably have mixed inventory for a many months. I will add a note to the product page that "packaging my vary but filament has not changed" and remove the picture of the old packaging from the page. Can someone confirm whether or not the reel itself is unchanged?

Adding @Orias - I removed the packaging picture from the page and added a note about mixed packaging in inventory.

Adding @Megan @eBeardslee @lansky - Please make sure your teams know about the change to Verbatim's packaging.

Megan added a comment.Jul 2 2018, 9:15 AM

@benmalouf notification to my teams sent, thank you.

Orias added a comment.Jul 2 2018, 12:43 PM

We can probably remove this alert to reduce the clutter on the page:

Additional Accessory Recommendation:
Verbatim PLA filament absorbs heat and so benefits from additional active cooling. TAZ 1-3 users should install the Fan Add-on Kit.

alexei removed benmalouf as the assignee of this task.Aug 23 2018, 9:44 AM
alexei removed subscribers: Rtiernan, benmalouf.
adam closed this task as Resolved.Feb 26 2019, 8:13 AM
adam claimed this task.