Page MenuHomeAleph Objects Inc

Cura on MacOS10.9.5 won't open
Closed, ResolvedPublic

Description

Cura LE Version: 3.2.27

Operating System: Mac10.9.5

Printer:

Tool Head:

Description of issue: (The following I is for the customer and not me) Customer is trying to load cura-lulzbot ( Ver 3.2.27) on may MacBook Pro (OS 10.9.5), but when I try it comes up with an error message every time saying "cura-lulzbot Error" the only options are Terminate or open console.
I have tried several different ways to load it but i still get the same message.
Your help would be very much appreciated.
I have downloaded the program several times and tried to install it, but i still get the same message.
I have also downloaded it on a windows pc and copied it across on a memory stick, but still the same. I have also tried to run it on a macbook air, but again still the same.
I have cleared the cache

Steps to reproduce:

Upload cura-lulzbot.log (attachment)

Event Timeline

TyTh created this task.Oct 22 2018, 4:38 PM
karrad added a subscriber: karrad.Oct 23 2018, 8:03 AM

@TyTh The log had not finished loading before submitting, can you add that on there please?

Also checking items out, Mac OS 10.9.5 was released 5 years ago, it may be a little out of date on required drivers, etc. Is there a reason the customer has not updated?

Has there been any response from the customer on this?

Ticket ID is 184284.

We have not heard back yet. We can reach out to customer to check.

alexei changed the edit policy from "Custom Policy" to "Cura LulzBot Edition (Project)".Nov 7 2018, 6:56 AM
alexei triaged this task as Normal priority.
karrad closed this task as Resolved.Nov 20 2018, 1:12 PM
karrad claimed this task.

Going to go ahead and close this one down, please re-open if you hear from the customer or the issue pops up again.