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Lulzbot Mini Kill Error with no explanation
Closed, ResolvedPublic

Description

Cura LE Version: 3.2.32

Operating System: Windows

Printer: Mini v1

Tool Head: Standard

Description of issue: When the customer starts a print, Cura errors out. Gives no explanation, just kills it. Troubleshooting and pictures in ticket ID: 187478

Steps to reproduce:

Upload cura-lulzbot.log (attachment)

Event Timeline

TyTh created this task.Nov 30 2018, 1:11 PM
alexei triaged this task as Normal priority.Nov 30 2018, 1:13 PM
alexei changed the edit policy from "Custom Policy" to "Cura LulzBot Edition (Project)".
karrad added a subscriber: karrad.Dec 7 2018, 10:27 AM

@TyTh Can you expand on when during the print this happens? Will it get through wiping/probing, and fail when heating to printing temp? Fail half way through the print?

I looked through the HD ticket, and looks like most of your conversation was via phone.

TyTh added a comment.Dec 7 2018, 11:21 AM

IIRC, it was during the very first part, right when you hit start and before the auto-leveling.

Only the first part was on the call, rest was over email.

@TyTh Double check tool head connections, it looks like it is attempting to heat the hot end and triggering an error when not increasing in temperature. It could also indicate an issue with the heater cartridge

karrad assigned this task to TyTh.Jan 16 2019, 4:28 PM

@TyTh Can you determine if this is still an issue? I suspect hardware, but would like to verify before closing.

TyTh added a comment.Jan 17 2019, 8:06 AM

@karrad I will email the customer and see if they ever got the issue solved

karrad closed this task as Resolved.Jan 30 2019, 11:28 AM

@TyTh Going to close this one down, feel free to re-open or comment here if you get a response from the customer.

TyTh added a comment.Mar 18 2019, 7:58 AM

@karrad
Customer says "I was not able to get this figured out. I rolled back to an older edition of cura and still the same result. This printer is not working at all for us."

@TyTh If it is happening on older versions of Cura as well, chances are it is going to be hardware related. Start by having them try another USB cable and ensuring they are not printing from a USB hub. If it is not that, it will point to the RAMBo board.