Quiver beta 0017
Whenever starting a print (via USB or to calibrate nozzle) the printer will turn off by itself then turn back on. I have also seen it do it on home X, home Y, and Home All in the Move Axis menu, but not the Auto Home button. I have tried it on .100 and .101 firmware. Unsure if electrical issue or software issue. Printer has been put on the rack with a red tag.
Quiver beta 0017
It may be worth noting that it will turn off without any contact between the machine and myself, so it's not like I'm shocking it. I also noticed the touch screen seems to hang up right before restarting, so for instance if I'm attempting to home the Z axis, the Z button appears to stay "depressed" until it restarts.
@MikeR was unable to replicate at his station. We brought it back to mine (Cahow) and was able to replicate the problem. It only happens when the USB Cable is connected to Cahow. We tried it on Robert's station (Cardinal) and were not able to replicate. While in the middle of running the nozzle auto calibration, we unplugged the USB cable and plugged it into Cahow and it died. I did not have this issue until today, after the Wednesday updates. Could this be related?
@paulette And as I mentioned in the work package you submitted, please test whether this affects other printers (especially other quivers) or just this specific machine. I can see from cahow's logs that you and Robert were testing the same printer based on the serial number and that it failed on cahow but not on cardinal. Unfortunately the error isn't very descriptive of a possible cause.
Since @paulette is not here today I went ahead and tried all the above options. I tried two different brand new usb cables and the restart still occurred. I tried the cables in all the different usb ports that were built into the cpu so I don't think its the hub. I also grabbed a different printer, quiver 13, and still the restart happened. I also took the printer to a few other work stations, Bustard, Sapsucker, and Thrush. I was not able to re-create the restart on any of those workstations. I was however able to re-create the restart on Mallard when I went to use that work station. I do not feel there is anything wrong with the printer but I do think there is an issue with the Mallard and Cahow computers. I'm not sure what it could be but in my opinion after checking different cables, computers and printers, those two work stations have some kind of bug or short or just worn out.
I have not had the time to get much further testing. I tried QB0015 this morning with no issues, and have had no issues with any Taz6 at all.
I will update again as soon as I can get more information.
Checked in with @paulette:
Since the last update, she has only had one Quiver unit to test with due to a delay in tool head production. That unit, QB21, has not presented this issue as of yet.
Tool heads have made it through testing today and should be available on the production floor shortly. We will be watching closely for this issue