See ticket 200,592
Cura LE Version: 3.6.3
Operating System: Windows 7
Printer: TAZ 5
Tool Head: V2C
Description of issue: Customer cannot connect to Cura. When trying a firmware upgrade, Cura stops responding. When trying to connect to the printer Cura keeps searching for USB ports.
Steps to reproduce:
Had customer check baud rate and change communication speed from 11520 to 250000 and upgrade firmware. Unsuccessful. Had him change USB ports. Customer does not have different USB cable. Had him clean cache and reinstall. Had him check RAMBo driver and it is good. RAMBo driver on COM 6. Tried dedicating Cura to COM 6 without success.
Customer disabled virus scan software. No success.
Had customer download 21.08. Was able to do firmware upgrade and connect to Cura. Had him close out and try firmware upgrade in 3.6.3. No change
Upload cura-lulzbot.log (attachment) awaiting log file.