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[EL-MS0141] Term Ring Non Ins 26-22AWG #4 [EL-WR0155] Wire - Single Conductor 20AWG [EL-MS0479] CONN TERM FEMALE 20-24AWG
Closed, WontfixPublic

Description

Part Number: [EL-MS0141] [EL-WR0155] [EL-MS0479]

Part Description: The 3 part number are included because we only sell the fully assembled harness with the zero sense wire in it. TAZ Pro Zero Sense Wire with the silver term ring and also the pin connector.

Is it marked as can be sold? No.

Is there a price set? No

Has this items been requested enough that it needs to have a retail kit set up for it? No.

I was hoping to send out a replacement Zero Sense Wire. Could someone please make it so it is a part that can be sold separately.

Event Timeline

aroybal created this task.May 16 2019, 12:39 PM
adam added a subscriber: adam.May 16 2019, 1:08 PM

It looks like the zero sense wires are part of EL-HR0160 and EL-HR0161. I also think that EL-MS0479 should be EL-MS0480, but I could be reading the drawing wrong. I think that we prefer to not have customers messing with the microfit pins since they are very easy to damage when changing them.

That is probably a good call. I will let the customer know that we cannot ship out the replacement wire to him.

DaniAO closed this task as Wontfix.May 16 2019, 1:28 PM
DaniAO added a subscriber: DaniAO.

Agree with Adam. Also we are trying to get printers built right now so we won't have a lot of spare parts for pros at the moment.

TyTh added a comment.May 16 2019, 1:29 PM

@DaniAO
We will need the whole replacement part, as this is a warranty issue

DaniAO reopened this task as Open.May 16 2019, 1:36 PM

So we don't have a zero sense wire for the pro. It is in El-HR0161 or EL-HR0162. So we can send those out, but the customer would still need to remove pins and plug them back in on the heater. Which again is having the customer mess with pins. We do have boxes for the TAZ pro tool head that we can have the customer sent the tool head in and have it warrantied.

I am not sure what else to do other then that.

@TyTh any update on this?

karrad closed this task as Wontfix.Aug 13 2019, 8:41 AM

been 1.5mo since response, closing this one out.