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Missing Menu Bar
Open, Needs TriagePublic

Description

Cura LE Version: 3.6.18

Operating System: Dell XPS I7-6700 HQ

Printer: Mini 2

Tool Head: Aero v2

Description of issue: Upon installation of Cura there is not any menu bar at the top of the screen (though it still appears to be there if you blindly click where it should be. The problem is made worse by the fact the mouse cursor selects about a ¼” above where the computer pointer is at.

Steps to reproduce: Computer specs are found on this ticket: 210076

Event Timeline

nathan created this task.Aug 7 2019, 1:11 PM
karrad added a subscriber: karrad.Aug 8 2019, 8:45 AM

@nathan We need computer specs on this ticket, not all our devs have access to OCA

karrad assigned this task to nathan.Sep 16 2019, 12:17 PM
karrad changed the edit policy from "Custom Policy" to "Cura LulzBot Edition (Project)".
karrad reassigned this task from nathan to Yahuba.Mon, Sep 23, 1:00 PM
karrad added a subscriber: Yahuba.

@Yahuba Can you try to duplicate this on your station?

Yahuba added a comment.EditedTue, Sep 24, 9:32 AM

I was not able to replicate this.
Test System info:
Dell OptiPlex 5050
CPU: i5 7500 @ 3.40GHz
RAM: 8 GB
OS: Windows 10 Pro, Version 10.0.18362
64 bit

Printer Used: Mini 2 with Aero V2 extruder
Screen Resolution used: 1920x1080 (pictured), 1366x768 and & 1600x900 on a Dell 19" monitor (It would help to know what size monitor and screen resolution this customer was using on their end).

Here are two screenshots of Cura 3.6.18 in full screen mode and minimized. In both cases, the menus are all visible and accessible and the cursor works precisely on the buttons.

I would also recommend double checking that GPU drivers are up to date for native or additional GPUs connected on the machine.

karrad reassigned this task from Yahuba to nathan.Tue, Sep 24, 9:38 AM

@nathan Lets see if we can get the OpenGL driver info and screen resolution from this customer. We have been unable to duplicate on our test stations and will need the info to verify.