Page MenuHomeAleph Objects Inc

Galadriel (Galadriel)
User

Projects

User Details

User Since
Oct 7 2017, 5:54 PM (89 w, 3 d)

Recent Activity

Mon, Jun 24

Galadriel created T8215: Error on Quality Assurance Record Sheet in Steps/mm (X/Y).
Mon, Jun 24, 9:44 AM · Quiver

Mon, Jun 10

Galadriel added a comment to T7648: TAZ Pro Test Prints - TSR.

Here are some photos of the test print cubes I did on this printer over the weekend. All the notes on Profile used for each print are on the label in the photo.

Mon, Jun 10, 10:51 AM · Quiver
Galadriel updated subscribers of T3307: Make connector housings fill all pins with empty slots where unused pins go..

We have seen a couple instances so far (2 through email, and 1 over phone) of the 10 pin header coming loose from the Archim board during shipping. This is leading to false errors from the filament sensor and their second extruder not lowering right out of the box. When I mentioned this in MER meeting it was suggested that adding additional pins to the blank pin slots would help to improve the fit of this connection and hopefully help prevent this issue in the future. Could we reconsider adding pins to the blank slots on this ten pin header to stabilize it?

Mon, Jun 10, 9:11 AM · Quiver

Sun, Jun 9

Galadriel added a comment to T7671: Taz-Pro Polylite PLA Profile Update.

I have been running a bunch of test prints with the profiles listed here as well as using the default profiles available in 3.6.9. None of them came out perfect but thus far the closest to what I would expect was actually the default profiles from 3.6.9. Photo examples of each of my test prints is below.

Sun, Jun 9, 2:50 PM · Cura LulzBot Edition

Sat, Jun 1

Galadriel added a comment to T7559: TAZ Pro cannot connect to Cura.

Customer got back in touch with us to confirm that he has tried to connect with basically all FW and AV disabled. He said the only FW he still has up only blocks inbound Internet traffic on his network. Also mentioned that he has been able to connect to the Pro previously using the exact same set up. He went to bed one night being able to connect and woke up the next morning not being able to connect so he isn't sure how this would be due to FW. Looking through the log a bit more I noticed a weird error that I have never seen before that occurred several times after the error @alexei listed above and it always seems to result in the socket being closed. I'm not sure if this is the root of the issue but I definitely thought it was worth at least having someone more well versed in this side of things take a look at it.

Sat, Jun 1, 11:19 AM · Cura LulzBot Edition

May 20 2019

Galadriel renamed T7380: Cura 3.6.8 crashes when firmware is updated (Pro) from Cura 3.6.8 crashes when firmware is updated to Cura 3.6.8 crashes when firmware is updated (Pro).
May 20 2019, 9:52 AM · Quiver, Cura LulzBot Edition
Galadriel created T7380: Cura 3.6.8 crashes when firmware is updated (Pro).
May 20 2019, 9:36 AM · Quiver, Cura LulzBot Edition

May 6 2019

Galadriel added a comment to T7061: Mini 2 Bill Of Materials Needs Slight Adjustment.

Thanks for the info! The reason I asked for it to be changed was because we had a customer who found this BOM and emailed us to double check on what was listed because he almost bought the wrong type of motors to have as a spare part. I was hoping to avoid the risk of this happening in the future since not everyone will take the time to double check and I would hate for someone to buy the wrong part based on something that is in our documentation. Could we mark this as specifically for engineering or remove it from the download.lulzbot repository and just keep it on devel to reduce the chance of people finding it?

May 6 2019, 1:46 PM · Mini-Hibiscus
Galadriel created T7061: Mini 2 Bill Of Materials Needs Slight Adjustment.
May 6 2019, 7:38 AM · Mini-Hibiscus

May 5 2019

Galadriel created T7060: Add Note about Bed Sag on TAZ 5 to TAZ Modular Print Bed Heater Page.
May 5 2019, 12:00 PM · Restricted Project

Apr 29 2019

Galadriel added a comment to T6644: Increase in the number of issues seen on LCD Screens.

We had another RMA for an LCD screen issue come through, serial number: KT-PR0041EU-28127
It seems like most of these are from RRD. I will continue to update as I see them.

Apr 29 2019, 7:13 AM · Redgum, Mini-Hibiscus

Apr 28 2019

Galadriel added a comment to T6851: 3.6.xx Manual Feedback.

Suggestion for addition to Custom Supports/Support Blocker section, after the sentence "These blocks will either generate support in just that area, or prevent automatic support from being generated in that area depending on the chosen option.""
(Please note that when working with the custom supports the blocks that are created won't extend all the way down to the build platform. This is normal, as long as you see the visible block connected to your model then the support was placed.)

Apr 28 2019, 2:36 PM · Cura LulzBot Edition

Apr 26 2019

Galadriel added a comment to T6851: 3.6.xx Manual Feedback.

I found what I believe are two typos that could use to be fixed:

  1. 2.8 Quality Tab Settings

Typo (?) *modify and adjust, currently says modify and just.

Apr 26 2019, 11:03 AM · Cura LulzBot Edition

Apr 24 2019

Galadriel added a comment to T3060: Create TAZ 6 Hexagon Hotend Replacement OHAI.

@youngmrcarlson It should probably be a low priority but it would still be nice to have for customers who want to source hexagon hotends from other places, the way we still have guides for the Buda even though we don't carry parts for it anymore.

Apr 24 2019, 3:56 PM · Assembly Instruction Content Request

Apr 15 2019

Galadriel added a comment to T6644: Increase in the number of issues seen on LCD Screens.

We sure do!
KT-PR0041NA-29374
KT-PR0041NA-30431
KT-PR0041NA-30239
KT-PR0041NA-31533

Apr 15 2019, 11:31 AM · Redgum, Mini-Hibiscus
Galadriel created T6644: Increase in the number of issues seen on LCD Screens.
Apr 15 2019, 11:17 AM · Redgum, Mini-Hibiscus
Galadriel created T6640: HD-BT0197 M4 Aerostruder Idler Thumb Screw.
Apr 15 2019, 8:18 AM · Retail Parts

Apr 6 2019

Galadriel updated the task description for T6527: Difference in fuse function on Archim board.
Apr 6 2019, 2:53 PM · Quiver
Galadriel created T6527: Difference in fuse function on Archim board.
Apr 6 2019, 2:52 PM · Quiver

Mar 24 2019

Galadriel added a comment to T5835: Update Ubuntu Install Instructions.

We had a customer reach out last night about Ubuntu still having difficulties with installation. He included the issues he has found which I did my best to summarize below:

Mar 24 2019, 8:09 AM · Cura LulzBot Edition

Feb 23 2019

Galadriel added a comment to T5549: Add an x limit for nozzle 2.

Finally had some time to mess with this build. The scale to max not automatically working might be a bit confusing for some customers at first, but I would guess that it will probably be a relatively small margin of people who are confused enough to need to contact us. Otherwise it all seemed fairly intuitive. I wouldn't anticipate getting any more calls on this than we do on any other limitation to the build volume when switching to a Dual Extruder, which is not very many at all.

Feb 23 2019, 4:29 PM · Cura LulzBot Edition, Quiver

Feb 22 2019

Galadriel added a comment to T5819: E1 Heating Failed.

I went down and tested the thermistor and heater cartridge on E1 and E2 for this printer to see if this was a hardware issue. Both of the heater cartridges were well within range (roughly 13 ohms on both extruders), thermistor wiring was throwing odd readings (between 190k ohms and 298k ohms). With readings like this on the thermistor you would expect to have an inaccurate reading on LCD but it was showing room temp so we weren't able to pin this down as being definitively hardware related. There is another test going on the printer now with some adjusted settings to see if that resolves this issue.

Feb 22 2019, 1:44 PM · Quiver

Feb 18 2019

Galadriel added a comment to T5781: AS-PR0031 Taz 6 Y Motor Mount.

We saw that the part was archived earlier when we were looking for the part, but it seems a bit excessive to tell the customer to replace the full front plate on their Y-Axis. Should I just tell the customer to buy the whole front plate?

Feb 18 2019, 4:33 PM · Retail Parts
Galadriel added a comment to T5781: AS-PR0031 Taz 6 Y Motor Mount.

Thanks for getting that taken care of! Can we sell one of these right away even though it says we don't have any on hand since it's just the printed part+ some inserts? Or should I have my customer wait until we have listed stock of them?

Feb 18 2019, 3:50 PM · Retail Parts
Galadriel created T5781: AS-PR0031 Taz 6 Y Motor Mount.
Feb 18 2019, 2:09 PM · Retail Parts

Feb 15 2019

Galadriel added a comment to T5772: AS-HE0032 v2 Aero Micro Hotend Assembly.

Looking at the stock on hand I wanted to check and see if we have one of these that can be sold immediately? Since they are all in MER and other not areas not normally for sale

Feb 15 2019, 8:01 AM · Retail Parts
Galadriel added a comment to T5772: AS-HE0032 v2 Aero Micro Hotend Assembly.

Awesome, thanks for getting this taken care of so quickly!

Feb 15 2019, 7:37 AM · Retail Parts

Feb 2 2019

Galadriel created T5592: HS+ installation instructions need slight correction.
Feb 2 2019, 4:44 PM · Assembly Instruction Content Request

Jan 25 2019

Orias awarded T4064: Save to file as Default for removable media a Love token.
Jan 25 2019, 4:06 PM · Cura LulzBot Edition, Quiver
youngmrcarlson awarded T4064: Save to file as Default for removable media a Love token.
Jan 25 2019, 3:24 PM · Cura LulzBot Edition, Quiver

Jan 21 2019

Galadriel added a comment to T5419: Support Infill Layer Thickness prevents slicing with supports enabled on all HS+, HS, and SE Profiles.

I can confirm that entering the support infill layer thickness manually does allow the object to slice. Based on my experimenting I think this may relate to an issue with the autofill system for settings, if you change the value in support it will slice but if you change the value in your layer height the error will reoccur regardless of what value you put in your layer height.
I have also recently seen an issue where the Regular Fan Speed at Layer is no longer autofilling the Regular Fan Speed at Height which furthers my suspicions that this relates to the autofill somehow...

Jan 21 2019, 3:10 PM · Cura LulzBot Edition
Galadriel renamed T5419: Support Infill Layer Thickness prevents slicing with supports enabled on all HS+, HS, and SE Profiles from Support Infill Layer Thickness prevents slicing with supports enabled on all HS+ Profiles to Support Infill Layer Thickness prevents slicing with supports enabled on all HS+, HS, and SE Profiles.
Jan 21 2019, 2:58 PM · Cura LulzBot Edition
Galadriel created T5419: Support Infill Layer Thickness prevents slicing with supports enabled on all HS+, HS, and SE Profiles.
Jan 21 2019, 2:57 PM · Cura LulzBot Edition

Jan 9 2019

Galadriel added a comment to T4931: Alpha User Testing Feedback.

Here are my Quiver testing responses

Jan 9 2019, 10:52 AM · Quiver
Galadriel created T5190: Cura 3.2.32 for Windows having difficulty with 100MB+ files.
Jan 9 2019, 7:39 AM · Cura LulzBot Edition

Jan 7 2019

Galadriel added a comment to T5034: When multiplying merged model for multi-extruder printer the extruder assignment is not transfered..

Using the same steps as Brent described I was able to cause the same issue as initially described. First model has both E1 and E2 selected while the multiplied models only have E1 selected.

Jan 7 2019, 12:23 PM · Cura LulzBot Edition

Dec 31 2018

Galadriel created T5046: PP-FP0136 Aerostruder filament guide.
Dec 31 2018, 7:02 AM · Retail Parts

Dec 12 2018

Galadriel created T4890: Requested changes to V3 Dual Extruder installation guides.
Dec 12 2018, 1:49 PM · Assembly Instruction Content Request

Dec 7 2018

Galadriel created T4855: Heater Block slightly loose in heatsink.
Dec 7 2018, 1:00 PM · Mini-Hibiscus

Nov 21 2018

Galadriel created T4629: 12mm Single and Double Bearing Holder for Taz 6 (AS-PR0035 and AS-PR0034).
Nov 21 2018, 8:43 AM · Retail Parts

Nov 20 2018

Galadriel added a comment to T3475: Incorrect Print Speed in Standard Detail Profile 3.2.23 (Various Materials).

Standard, I just add the detail on the end by habit because both of the other two profiles end in detail so my brain says this one should too. Sorry about the confusion on that!

Nov 20 2018, 2:29 PM · Cura LulzBot Edition
Galadriel added a comment to T3363: Anti-virus/security software blocking Cura as a malicious program.

We will occasionally see security software stop Cura when we release a new branch and it is still brand new, but I haven't seen another influx of people having this issue since we moved off of .23. It seems that whatever was causing this was sorted out without our intentional intervention.

Nov 20 2018, 11:09 AM · Cura LulzBot Edition

Nov 13 2018

Galadriel added a comment to T4462: EL-HR0088; TAZ 6, Y & Z Harness Internal.

It's not the most commonly requested part by any means but I have seen a few of them recently. I think mostly this is helpful in situations where we have narrowed it down to the wiring harness driving the motor causing the difficulty but they don't want to try and track down if it's internal or external and would rather just replace the whole system to avoid future failures.

Nov 13 2018, 7:08 AM · Retail Parts
Galadriel created T4462: EL-HR0088; TAZ 6, Y & Z Harness Internal.
Nov 13 2018, 6:36 AM · Retail Parts

Nov 12 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

Machine Type: Mini with adapter
Toolhead Type: Banded (HS)
Firmware Version:
Cura Version: 3.2.32 (Firmware 1.1.9.28)
Material Being Used: ABS
Estimated age of filament: A few weeks
Profile being used: High Speed (0.6mm)
Environmental Description: Open air
Adjustments to profile: I added supports only touching build plate, and added a support roof to try and make removal easier.

Nov 12 2018, 1:39 PM · Banded Tiger

Nov 9 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

Machine Type: Mini with adapter
Toolhead Type: Banded (HS)
Firmware Version:
Cura Version: 3.2.32
Material Being Used: IC3D PETG
Estimated age of filament: Roll has sticker saying 08/30/18
Profile being used: High Speed (0.6mm)
Environmental Description: Open air

Nov 9 2018, 8:45 AM · Banded Tiger

Nov 5 2018

Orias awarded T4420: V3 Dual Extruder Store Page has faulty links in Resources and Documentation a Mountain of Wealth token.
Nov 5 2018, 2:58 PM · Restricted Project
Galadriel created T4420: V3 Dual Extruder Store Page has faulty links in Resources and Documentation.
Nov 5 2018, 12:19 PM · Restricted Project

Nov 2 2018

Galadriel added a comment to T4326: Adhesion Info Updates.

Having extra suggestions never hurts, I feel like these should probably be listed as kind of last options since the PEI reconditioning is more helpful for general bed adhesion difficulties (at least in my experience) and if it's specifically an issue with ABS and the thermal contraction struggle then I have found that aside from maintaining the heat next best option is to just give your model a massive foot print by using a giant brim, this way even if the edge begins to warp you still have a decent chance of the print finishing before it can become detached.

Nov 2 2018, 9:05 AM · Cura LulzBot Edition

Nov 1 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

Machine Type: Mini with adapter
Toolhead Type: Banded (HS)
Firmware Version:
Cura Version: 3.2.32 (rebuilt this morning)
Material Being Used: IC3D PETG
Estimated age of filament: Roll has sticker saying 08/30/18
Profile being used: High Speed (0.6mm)
STL and/or Gcode: https://www.thingiverse.com/thing:655379
Environmental Description: Open air

Nov 1 2018, 2:21 PM · Banded Tiger
Galadriel added a comment to T3871: Banded (0.8) Z-Offset.

PETG, Mini; -1.27
For ABS and PLA I left it at the stock setting after flashing firmware using 3.2.30.

Nov 1 2018, 12:37 PM · Banded Tiger
Galadriel added a comment to T3971: Update Banded and Dingy re-wipe temperature.

Got a couple probe fails using the new firmware and in general I feel like the option of having the toolhead go back and for a few extra times would probably be less alarming for customers. I also am starting to see the telltale gouge in my wiper pad due to the nozzle pausing over one spot. So all in all I would say the wear to the pad would be about the same but wiping it will disperse the wear better.

Nov 1 2018, 12:25 PM · Marlin

Oct 30 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

I have a couple new tests to report. Two from Friday of last week working with ABS, I printed a pretty dang nice Rocktomech that was scaled up 250% I am pretty sure. Only real imperfections on the Rocktomech were the Z-Seams being a bit prominent but considering nozzle diameter I would say they are probably about as small as we can get them. I am honestly just trying to push the toolhead with as much difficult stuff as I can since I know that is what customers will be doing so I know exactly what it's limits are. I also tried to print two animal chess pieces that I maxed out on the build platform but flew to close to the sun on that one because even with the enclosure one of them warped up off the bed and ruined the print about halfway through. If I had done one at a time or added additional bed adhesion it probably would have come out great since the bottom part looks really nice aside from slight warping. Both of these prints were done using the standard detail profile with the only change being the fans were turned off.

Oct 30 2018, 1:35 PM · Banded Tiger
Galadriel added a comment to T3988: Wiper location tolerance stackup.

I would say ended up with about the same number of probe issues using the double wiper as I did using the single with our stock toolhead. I have been using the double wiper the whole time I have been testing the Banded so I don't feel like I am the best authority on if it is improving wiping with these toolheads. Should have more definitive answer on that later since the printer on my desk got swapped for one with a single wiper that I will be doing testing with Banded on today so I will be able to compare.

Oct 30 2018, 8:09 AM · Banded Tiger, Dingy Cutworm(1.2mm)

Oct 26 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

@karrad Mine was done at standard size because I was trying to see how far I could push the toolhead. Overall I was impressed, that bit of stringing I would normally just post process honestly but I know we have some customers who might see that as to much post processing so I thought I would mention it.

Oct 26 2018, 9:08 AM · Banded Tiger

Oct 25 2018

Galadriel added a comment to T4202: Banded 0.8 printing feedback.

I have completed 2 prints on the Polylite PLA profile at standard speed and found that there was a definitely stringing occurring, it might be good to adjust the retraction settings for this profile slightly. Otherwise it printed both of my parts just about perfectly without any adjustments.

Oct 25 2018, 10:45 AM · Banded Tiger

Oct 11 2018

Galadriel added a comment to T3787: M3 insert causing mounting issues..

@EricNugent So with the angle that I had to be at to get a photo of that screw they all came out pretty terribly :( I couldn't get the camera to focus in the right spot. That being said I am attaching the two best pictures I got because you can still sorta see the stack of washer, sorry for the quality of the photos!

Oct 11 2018, 12:12 PM · Banded Tiger, Dingy Cutworm(1.2mm)
Galadriel added a comment to T3787: M3 insert causing mounting issues..

@EricNugent I don't have a photo of the screw right now but I can run over and grab one in a little bit here to post. It was the back screw that needed the extra washers. I did a kind of cursory inspect on the heat set insert when I was running into issues attaching the toolhead and didn't see any plastic in the threading but I know that doesn't necessarily mean anything.

Oct 11 2018, 11:57 AM · Banded Tiger, Dingy Cutworm(1.2mm)
Galadriel added a comment to T3787: M3 insert causing mounting issues..

I was trying to help Lily get one of these set up on her desk and was unable to get the back screw to hold the toolhead securely unless we added several washers as a stop gap. There was a pretty sizable gap without the additional washers (Photos included)

Oct 11 2018, 10:33 AM · Banded Tiger, Dingy Cutworm(1.2mm)

Sep 28 2018

Galadriel added a comment to T3793: Issue with Cooling setting for Bridge Nylon Profile On Taz 6 V3 Dual Extruder Standard Detail.

No problem :) It is always better to be thorough! haha Thanks for getting it fixed up :)

Sep 28 2018, 11:27 AM · Cura LulzBot Edition
Galadriel added a comment to T3793: Issue with Cooling setting for Bridge Nylon Profile On Taz 6 V3 Dual Extruder Standard Detail.

I just tried clearing out the cache and setting them both to Bridge Nylon on Standard detail and it is indeed still setting my regular fan speed to 75% and not allowing the model to slice.

Sep 28 2018, 9:56 AM · Cura LulzBot Edition
Galadriel created T3793: Issue with Cooling setting for Bridge Nylon Profile On Taz 6 V3 Dual Extruder Standard Detail.
Sep 28 2018, 9:34 AM · Cura LulzBot Edition

Sep 27 2018

Galadriel added a comment to T3780: Mount Adapter Testing.

I agree with @youngmrcarlson on this. I ended up installing the toolhead wrong the first time, the only way I knew it was wrong right off the bat was the fact that I had an extra screw.

Sep 27 2018, 12:01 PM · Retail Parts
Galadriel added a comment to T3780: Mount Adapter Testing.

I second Jeff's statement about the Z-Offset, I ended up moving mine down to -1.8.

Sep 27 2018, 7:36 AM · Retail Parts

Sep 17 2018

Galadriel created T3634: Photos of Mini Flexystruder in Taz Flexystruder Assembly Guide.
Sep 17 2018, 8:07 AM · Assembly Instruction Content Request

Aug 30 2018

Galadriel added a comment to T3511: Plug-in non-functional with currently listed system requirements.

Sounds like a great solution to me :)

Aug 30 2018, 2:15 PM · Cura LulzBot Edition
Galadriel created T3511: Plug-in non-functional with currently listed system requirements.
Aug 30 2018, 1:56 PM · Cura LulzBot Edition

Aug 28 2018

Galadriel added a project to T3475: Incorrect Print Speed in Standard Detail Profile 3.2.23 (Various Materials): Print Profiles.
Aug 28 2018, 9:37 AM · Cura LulzBot Edition
Galadriel created T3475: Incorrect Print Speed in Standard Detail Profile 3.2.23 (Various Materials).
Aug 28 2018, 9:36 AM · Cura LulzBot Edition

Aug 22 2018

Galadriel added a comment to T3392: New Machine Addition Mechanics - Documentation Halp!.

This probably goes without saying but a lot of the installation OHAI's will need to be updated.: https://ohai.lulzbot.com/group/accessories/

Aug 22 2018, 7:38 AM · Cura LulzBot Edition

Aug 20 2018

Galadriel added a comment to T3143: Update Dual Extruder Calibration Guide.

While digging through OHAI today I noticed that we have a calibration guide for the V2 Dual Extruder, but it is in the accessories and upgrades section. Could we move that to the Calibration section to make navigation a bit easier for customers? It would also be nice to have it updated for Cura LE.

Aug 20 2018, 10:28 AM · Assembly Instruction Content Request

Aug 15 2018

Galadriel created T3363: Anti-virus/security software blocking Cura as a malicious program.
Aug 15 2018, 2:25 PM · Cura LulzBot Edition

Aug 3 2018

Galadriel added a comment to T3253: Update Achemon Z offset in Marlin.

I did have to do some fiddling with the offset when I was using the toolhead, getting a good first layer for more simple prints like the antler model I tried was pretty easy but when I upped the ante and tried doing a more complex model with gears that are supposed to mesh getting a good first layer that was well adhered but also allowed movement of the parts was much more of a trick (I haven't actually gotten a successful print of that model yet where it was movable). In fairness though the geared model I tried is also just difficulty to print in general so I was kind of pushing it. I just checked and right now it is set to -1.10.

Aug 3 2018, 7:59 AM · Marlin, Achemon Sphinx

Aug 2 2018

Galadriel added a comment to T3178: Can't connect to Cura (trying to charge printer).

I haven't heard anything back from this customer since his initial contact with us. He said he was going to try a different computer and I am kind of wondering if switching computers resolved this for him. Should I reach back out and check to see if he got this resolved? Also the ticket ID for this was 173891

Aug 2 2018, 2:06 PM · Cura LulzBot Edition

Jul 31 2018

Galadriel added a comment to T3178: Can't connect to Cura (trying to charge printer).

So I didn't think to mention this when I initially made this code ticket but I just ran into a second occurrence of the same thing and it made me think it was worth noting. When I was on the phone with the customer this ticket was made for initially he mentioned that he had gone into the settings for his RAMBo on his computer (not through Cura) and found that the Com Speed in there was listed at 9600. Since I have never bothered checking what that should be set to it didn't occur to me that this would be an issue until I ran into it again on a new ticket ID# 173596. Both of these customers are using Windows 10.

Jul 31 2018, 8:06 AM · Cura LulzBot Edition

Jul 30 2018

Galadriel added a comment to T3157: Cura 3.2.21 consistent pausing - Checksum Errors.
In T3157#56132, @karrad wrote:

@Darian No problem, thanks for getting it on there for us. Any chance you can reach out and see what their IT team found? You can also let them know the github fix as described in the ticket was for an older branch (1.1.0) and is included within 1.1.8

Jul 30 2018, 10:24 AM · Cura LulzBot Edition

Jul 25 2018

Galadriel added a comment to T3178: Can't connect to Cura (trying to charge printer).

This was done before 3.2.23 came out so I can't confirm that for 3.2.23 but he did try flashing as custom through 3.2.21 and 21.08 and wasn't able to connect. We can confirm that the USB is being registered correctly because he gets a notice sound from the computer every time he plug and unplugs the USB and his printer is showing up in the device manager.

Jul 25 2018, 2:07 PM · Cura LulzBot Edition
Galadriel added a comment to T3178: Can't connect to Cura (trying to charge printer).

Oops that was supposed to say 3.2.21, I just missed a button while I was typing this up. Sorry about that! I can confirm that I had customer check the LCD box. The only thing the customer had plugged into computer during this was the power cord and the printer so there shouldn't have been anything else that it was trying to connect to. Also, I have seen a couple of these Device is not Arduino based errors pop up in peoples logs recently, always relating to not being able to connect.

Jul 25 2018, 7:45 AM · Cura LulzBot Edition

Jul 23 2018

Galadriel created T3178: Can't connect to Cura (trying to charge printer).
Jul 23 2018, 2:31 PM · Cura LulzBot Edition

Jul 13 2018

Galadriel renamed T3143: Update Dual Extruder Calibration Guide from Updated Dual Extruder Calibration Guide to Update Dual Extruder Calibration Guide.
Jul 13 2018, 1:29 PM · Assembly Instruction Content Request
Galadriel created T3143: Update Dual Extruder Calibration Guide.
Jul 13 2018, 10:47 AM · Assembly Instruction Content Request

Jul 12 2018

Galadriel added a comment to T3062: Cura Hangs when updating firmware.

@karrad Yeah, I haven't heard anything for the customer since having them try out a test print so I am guessing everything is up and running.

Jul 12 2018, 7:42 AM · Cura LulzBot Edition

Jul 9 2018

Galadriel added a comment to T3062: Cura Hangs when updating firmware.

I just got word back from customer regarding the custom firmware flash through old software. They were able to successfully flash through 21.04. When they tried to connect to Cura 3.2.21 after updating firmware they did have slight issue that necessitated selecting their COM port manually but now they are able to connect. I asked them to start a test print.

Jul 9 2018, 8:48 AM · Cura LulzBot Edition

Jul 6 2018

Galadriel added a comment to T3062: Cura Hangs when updating firmware.

They have been running on 21.04 successfully for a while now. Drivers are definitely installed, they are still able to flash firmware using older versions of Cura. Had them try reflashing through 21.04 earlier today and they can complete that successfully but are still unable to flash new firmware. It sounds like they are going to try doing a custom firmware install of the 1.1.8.59 using 21.04 to see if they can flash that way.

Jul 6 2018, 1:29 PM · Cura LulzBot Edition
Galadriel added a comment to T3062: Cura Hangs when updating firmware.

I had them try doing a custom firmware update and they are still unable to flash. I did notice that they have 2.6.69 firmware even though they said they have been using 3.2.21 with their single extruder for a while now, not sure if that has any bearing but I thought it was worth noting.

Jul 6 2018, 10:29 AM · Cura LulzBot Edition
Galadriel added a comment to T2040: V3 Dual Extruder Thermal Runaway Post Thermistor Fix.

Ticket 171035

Jul 6 2018, 9:13 AM · Yellowfin

Jul 5 2018

Galadriel added a comment to T3045: Mini reads as "Mendel" type when opened in new software.

Sorry, I didn't realize you were still waiting on an update on this! All three customers were able to resolve pretty much immediately by flashing firmware, I didn't do a good enough job explaining myself on that. The major reason I created the code ticket was because one gentleman had difficulty flashing through Cura LE when he was getting wrong printer message so we had to revert to Legacy Cura to flash as a Mini before going back to the Cura LE to flash with current firmware which seemed unusual.

Jul 5 2018, 10:18 AM · Cura LulzBot Edition

Jul 2 2018

Galadriel created T3060: Create TAZ 6 Hexagon Hotend Replacement OHAI.
Jul 2 2018, 10:16 AM · Assembly Instruction Content Request

Jun 25 2018

Galadriel added a comment to T3045: Mini reads as "Mendel" type when opened in new software.

Customer did remove all old instances of Cura and clear cache before loading up new software and experiencing this issue. I also wanted to make sure I explained what was happening correctly because I know the wrong printer warning is normal but what was weird to me was that when they checked their firmware version using the M115 command it came back that the firmware flashed on their printers was for a Mendel brand printer instead of a Lulzbot. Would that still just be a normal oddity of the interaction between old cache files and new software?

Jun 25 2018, 9:22 AM · Cura LulzBot Edition
Galadriel created T3045: Mini reads as "Mendel" type when opened in new software.
Jun 25 2018, 6:26 AM · Cura LulzBot Edition

Jun 21 2018

Galadriel added a comment to T2905: New Firmware LCD Pause and Resume issues.

The original forum poster added this to his thread and I thought it would be good to include here. " Additionally, if you press Pause via the LCD interface, and then press Change Filament 1 or Change Filament 2, you will get stuck on the Change Filament screen and nothing will happen, and you cannot resume the print."

Jun 21 2018, 1:53 PM · Marlin

Jun 12 2018

Galadriel added a comment to T2911: Various Feature Requests.

I just got word back from the customer, for #2 there used to be a progress window that said what layer you were currently printing in addition to the layer view functionality (I'm guessing this was from pronterface?) that made it easier to restart a print from a certain layer with certainty and he would like us to look at the possibility of bringing this functionality back.

Jun 12 2018, 11:26 AM · Cura LulzBot Edition
Galadriel added a comment to T2911: Various Feature Requests.
  1. I asked them about the layer height because I didn't quite understand that one either and I am waiting on word back for that and will update this once I have more information.
  2. The drawing view he is referring to is the prepare area in Cura versus the Monitor section.
  3. I let him know about the adjustment through gcode in my email where I asked about #2 but figured that I would add the suggestion in here because I do encounter people on the forums talking about how they make adjustments to the extrusion amount at the start of a print semi-regularly and for some people that might be a nice addition to the options of skirt and brim for prints that take up the full build plate and can't have a skirt for priming.
  4. He said he already had the skirt turned off but I will verify if that was with these prints.
Jun 12 2018, 11:14 AM · Cura LulzBot Edition
Galadriel renamed T2911: Various Feature Requests from Feature to Feature Requests from Customer.
Jun 12 2018, 10:55 AM · Cura LulzBot Edition
Galadriel created T2911: Various Feature Requests.
Jun 12 2018, 10:51 AM · Cura LulzBot Edition

Jun 1 2018

Galadriel added a comment to T2366: Cura Errors after installation on Mac..

Customer messaged back. He didn't send in the logs but I wanted to update with the newest info we had gotten. He tried downloading the latest pre-10.10 version, but the symptoms were the same. So, he used a Windows 10 computer to flash the firmware for Aerostruder. Using MacOS 10.13.4 for developing designs. For now he seems to have found a reasonable work around.

Jun 1 2018, 9:41 AM · Cura LulzBot Edition

Mar 24 2018

Galadriel added a comment to T2040: V3 Dual Extruder Thermal Runaway Post Thermistor Fix.
Mar 24 2018, 12:30 AM · Yellowfin

Mar 17 2018

Galadriel triaged T2121: Use of the search bar for settings as Normal priority.
Mar 17 2018, 4:51 AM · Cura LulzBot Edition
Galadriel created T2121: Use of the search bar for settings.
Mar 17 2018, 4:50 AM · Cura LulzBot Edition

Feb 26 2018

Galadriel added a comment to T1624: Thermal Error v3 Dual.

158737 Receiving Heating Failed E0 error and getting very erratic temperatures. Cura and firmware were okay he completed M502 and M500 commands to no effect. Customer has Taz Aerostruder. Getting back for repair.

Feb 26 2018, 5:11 AM · Yellowfin