- User Since
- Jun 15 2015, 7:21 AM (213 w, 5 d)
Aug 13 2018
Aug 10 2018
Copy all looks good. We may want to add the "Geniune E3D Components" badge to main image too, @DRobertson
Sure, found a couple things:
We've never done a spec sheet for a tool head, but I don't see a reason not to. Would/could be much simpler than the printer spec sheets.
Yes, I think we should. Could be fun, more conceptual, showing off what's possible vs. showing of the hardware.
Aug 9 2018
@DRobertson Perfect! Thanks!
@adam I do think we should include a warning sheet in the box also regarding use of filled filaments. We can use the bright yellow paper (like on the printer beds) and tape to the Korrvu or something.
Aug 8 2018
I like the revision!
Aug 7 2018
Michael and I had discussed and agreed that the screening isn't really adding anything to the interconnect cover aside from expense and complexity. I think we can add an image to the documentation for the machine that accomplishes the same thing.
We don't support abrasive filaments with any of the current tool heads, so I figure we focus on the cloggy aspect.
I had missed that about the adapters, sorry. It's fine if not on the label if that's what others prefer.
Sorry for the delay on feedback. Overall, looks great. Here's what I've got:
Looks on point to me. Only thing I would change is the language relating to why we changed the mounting system. It's an improvement in stability and repeatability over the old system, IMO. Not correcting a "design flaw."
When do we plan to have this material in stock? AFAIK, we haven't printed with it at all yet in Marketing.
Jul 31 2018
No, that's for the Aerostruder v1. We do have the box here in marketing for this one. Not sure if @DRobertson has gotten shots of it yet, don't think so.
@Orias I don't see any reason to leave the E3D in there, could cause confusion. I agree with that change.
I think the high price of those materials is a good reason to consider supporting some of them but not carrying inventory. This is another chicken or egg question. Generally, someone looking for these materials knows why, and has a good understanding of how these materials behave. If they then see that our max print temp is 290-300C, and that our printer is open to outside air, the conversation may never happen. Once we have a printer that can reach those temps, that opens the door for more conversation to find out what people actually need.
Jul 30 2018
OK, so to summarize it seems that:
- In general, customers like our packaging
- The TAZ could be easier to repack to avoid damages in return shipping. One thing Michael and I had talked about was if the two bottom foam pieces were pre-spaced by being glued to a piece of cardboard that would sit in the bottom of the box. Then they wouldn't move around and roll out of the way.
- Production would like to keep the tool head on the machine if possible. Marketing would like that too, makes set up for the user much easier, especially with the new mounting system. I'm wondering though for packaging, if the Y-stage would fit in the main printer frame with the tool head attached. @tutley Any idea? Seems like it's a tight fit on TAZ 6 even with the tool head removed.
Jul 27 2018
One little typo at in the first sentence: you->your digital designs
Yes. I wonder if in the mean time we can decide if we want the packaging to stay generally the same with minor tweaks to fit the new machine, or if we want a bigger change. There are many changes that will require a packaging rework including the addition of cable chains, the dimensions and shape of the Y-stage, the tool head (which I assume we'd prefer to ship pre-installed?).
SVG files attached. These should all be scaled relative to one-another, but I'm not sure how they'll import into FreeCAD. Let me know if you need anything else!
OK, I'll see if I can get those SVGs added to this ticket today. MC is out, so if I can't find everything or have issues, it will be Monday.
Since everyone is on board with the graphics, next step will be to get the art in a format that works for our sheet metal supplier(s). We worked with @samantha on getting the art for TAZ 6 dimensioned properly on actual engineering drawings vs. what we creatives can kludge together in Inkscape with a PDF.
Jul 26 2018
There are much wider gaps at the corners than in the previous design. To our understanding, this will alleviate that problem. @jessica let us know if we're mistaken.
@adam No. We can include the wrenches for Mini 1 owners with the adapter kit when that's a thing.
Looks great. Can we add the on/off labels for the switch?
Ah, yes, the product description is one thing I didn't think about when we moved OSHWA Cert stuff over to Product Planning.
Jul 24 2018
Agreed we should add a couple abrasive mats to go with these tool heads. What have we been testing so far?
Jul 23 2018
I'm all for moving this forward regardless of the remaining questions.
Jul 19 2018
We'd like them to be white in Marketing. Not sure how it affects the BOM compared to brown.
Jul 17 2018
Interesting. At least with the wades/hexagon-based tool heads, I tend to do the opposite. I start the hot end heating and try to back the old filament out when it softens, but before it melts completely, so I'm effectively cold-pulling every time. Saves on purging and keeps the nozzle inside cleaner. I would generally never think to "ram purge" my hot end before removing filament. I honestly can't think of why you would, except to avoid jams on Aeros. Am I alone in that? I wonder if that "ram purge" technique helps avoid having bulbs on the end of the filament that are too large for bowden tubes, even if they escape the hot end just fine.
Jul 16 2018
We're having great luck with the .20 ninjaflex profile too. Although, have noticed that the layer bonding isn't great, at least on small prints. Guessing the temp is lower to reduce stringing? Or maybe too much fan?
FYI, over the weekend, a reviewer reported jammed filament when testing their Mini 2. They attempted a repair by taking apart the tool head (without contacting us) but ultimately reached out when they couldn't fix it. They have been taken care of (expediting a new unit, stressed following instructions) but it supports @kent 's suggestion above as the jam sounds like the same issue.
I suppose that makes sense for now. Probably worth changing in the future though, because when you don't have a "method" it is a pain to close those things. :)
@jessica Well, once the customer has the box open they may never close it again, so the length of the flaps is not that big of a deal from my perspective. I am curious if it would make lives easier enough in production that it would be worth it.
Jul 13 2018
Hmm, good question @karrad. The .1 profile already prints things that my old man eyes can barely focus on. I can't imagine being able to see improvements in finer layers. Nice thing too is that this profile has been very reliable so far.
Had to share this. This .1mm PLA profile is amazing.
Jul 12 2018
The Achemon Beta we have over here looks great. Closing this.
Jul 11 2018
I sort of touched on this question on T3122. Material depends on what prints best, and I think the model should be something that highlights the capabilities of the tool head. Adding @DRobertson so we can put our heads together.
Kinda tough to say without knowing which filament prints the best, but Polylite has been a dream at .1 layer height so far. I don't think we need to include a glue stick unless we include a glue-stick needing material in the box.
Jul 10 2018
FWIW, we've been printing both large(ish) things and super tiny things with the .1mm PLA profile and all are coming out great. Only trouble we've had so far is that the bottom layers are a little quick and that has affected bed adhesion sometimes. But we've printed some incredibly small things with great quality. If they can be improved on, great, but IMO that's a tall order. :)
Jul 9 2018
@nickp Generally we require more than two weeks for projects like this (4-6 ideally). Typically a design for a retail label (the standard laser labels aside) goes through multiple revisions requiring input from multiple stake-holders. Plus we have to fit that work into our schedule around other tasks. If you need it to be rushed, it's something we can try to accommodate.
Jul 6 2018
@adam Two things we'd like to explore on the boxes:
- Cost of going to a white box
- Cost of tweaking the box design so the flaps don't make closing the box so difficult. This is more a problem for production (I would think) than for Marketing, but I bring it up because every time I have to close one of those boxes it's frustrating how the flaps and corvue(sp?) don't play well together. I would imagine production has a technique down that bypasses the problem, but if it's easy to fix, worth doing, IMO.
@karrad with the LCD.
Jul 5 2018
If we don't carry it....does he make it?
My note above regarding color is what marketing would like to go with on these new tool heads if possible. By just changing color, we will hopefully reduce the need for additional part designs and keep these moving along. To repeat from above, here's what we're thinking:
Achemon Sphinx - Black Mount
Standard Mini 2 Tool Head - LB Green Mount
Banded Tiger - Lighter Grey Mount (does ChromaStrand have a lighter grey? If not, this one may take a little more thinking.)
Dingy Cutworm - Hammer Grey Mount (same color as current MOARstruder)
Jul 2 2018
I think we should take new pictures, but it's not urgent since we'll probably have mixed inventory for a many months. I will add a note to the product page that "packaging my vary but filament has not changed" and remove the picture of the old packaging from the page. Can someone confirm whether or not the reel itself is unchanged?
Jun 25 2018
@tutley Understood on all. We definitely don't want to affect the functionality (which has been great so far). Just thinking, as you were when you designed-in the nozzle size label, that there should be a visual distinction of some kind. We could stick with all black for the micro, green mount for standard, and two different greys potentially for the MOAR and .80. Alternatively, we look into what it would take to get labels to stick well to the 3D printed fan shroud. For example, could we quickly/repeatably sand down the front rectangle so there's space that a label would stick to? Kinda thinking out loud here.
Jun 15 2018
@kent This looks great. Just a few bits of feedback from me:
Step 1 - May make sense to say "Aerostruder Tool Head that needs a new hot end"
Step 2 - Instead of "fasteners" maybe "M3 screws" ?
Step 6 - "Remove the assembly by wiggling and pulling." This instruction is unclear and the image doesn't show this at all. Maybe a photo of the tool head with arrows indicating the direction one should pull?
Step 7 - Should this be included if we don't sell the parts or offer information about what to look for?
Step 8 - Add a period between "remove the bearing" and "Just"
Step 9 - Should use "screws" instead of "fasteners" here as well, IMO
Step 9 - "Both heater connectors go with the open side facing the latch of the connector." this is a bit unclear, even with the image
Step 9 - "The heater and thermistor wire pairs are not polarized." I know what this means, but a user may not.
OK. One thing @DRobertson and I were talking about is whether or not there's a possibility of changes to the part designs. Color and labeling are two ways to distinguish this tool head. But we could also consider ways that the design of the parts themselves could communicate the advantages of the tool head, or at least make it look different than the standard and high-output versions.
Jun 14 2018
Can you give us an idea of when you need the feedback to be submitted?
Jun 13 2018
No, should be fine. We even mention "future tool heads" on our spec page. The fact that these products are coming is a selling point/added value for the Mini 2. You will want to make sure sales and TSR are aware so they are ready to answer questions though.
Seems like this thread is headed in the right direction. I agree with establishing an acceptable color range. The darker green shown in the pictures would likely fall outside of that range, IMO, but it's hard to tell for sure from pictures. Regardless, probably not worth reboxing, but it would be good to pull some of these before they reach the line to start to establish how much variance we are seeing. I'm interested to hear what Preferred and DeLine have to say.
Jun 11 2018
I think having readme files for prints that aren't self-explanatory is a great idea. Would not take much effort on our part and would avoid any confusion.
It looks good to me, but I don't know how to answer the license question that was directed at @reprapperMC . I would think we can just say LGPL for all since the latest version of the code contains older versions of the code. I don't think they could/would leave that AGPL and just change what's newly added.
Jun 8 2018
Jun 7 2018
@Rtiernan If it's just the box that has changed, we can probably just pull this image off of the product page: https://www.lulzbot.com/sites/default/files/verbatim_PLA_group_1.jpg
This kind of thing is tough too since Shipwire is not first-in first-out. In other words, the pictures will be wrong for a while regardless. What we will do for sure, as soon as we know new packaging is in the mix, is add a note to the product page so customers know it may look different than what is pictured.
Jun 6 2018
Video is live on Youtube: https://www.youtube.com/watch?v=6S6oYZkhZxE
Per our conversation, I think all sales of these will be as replacement parts, so no need for a retail label from creative.
Jun 5 2018
Yes, I'm curious what all comes in these. Do they get the whole extruder assembly too? I'm assuming that the difference will just be in the wiring that's included? Will these mostly be sold as replacements via TSR?
Hmm, interesting. For what it's worth, we've always used the term "supported" in marketing copy when describing filament profiles in Cura and never have used "verified."
The issue I have with a "Supported" category is it implies that our support team will not look over photos, models, settings etc and provide suggestions on how to improve a print. This is something we do on a regular basis.
Jun 1 2018
Out of curiosity I looked in several other programs to see if there's a standard. Chromium has ONLY first words and proper nouns capitalized. Seems like most other programs capitalize all words except articles, connectives, and prepositions, or proper nouns that aren't intentionally un-capitalized. Other programs like Inkscape (and Cura currently) are all over the place.
May 23 2018
@cathryn I saved some feedback on your draft. Would be great to have this ready to publish early next week.
@cathryn Feedback saved here: /home/aleph/shared-j/Documents/marketing/copywriting/learn/case-studies/Marines_Case_Study/Marines_case_study_draftCZ_bdm_edit.odt
May 17 2018
@Orias Adding Claudio so we can make sure to get this into documentation.
May 15 2018
@nickp Yes, we're happy to give them a final once-over for sure. That said, they should be written and proofed by MER with the intent of minimal editing, IMO.
May 14 2018
@lansky thought that MER would be handling these now, hence my previous comment.
This seems like something that traditionally would have been handled with an OHAI page. This is a fairly technical process, wondering if MER would be the more appropriate team to assign this to?
May 7 2018
May 4 2018
Apr 30 2018
@kenhara Not a bad idea. We could link to a page on lb.com with details on putting the numbers back on the machine. Really, linked page could have details for doing both but I do think we want the recording step built into Cura so it's easier and people are more likely to do it.
@karrad I agree that number 2 is likely the best option of the three since they're going to have Cura open for this even if they do have the GLCD. Wording looks good in general, though I would say "Record >the reported< number,"
Apr 27 2018
@tutley For clarity, is it possible for us to determine what the z-backlash was on Gladiola? I think it would help for understanding the gravity of or lack thereof of the issue.
Apr 20 2018
@kent Can you describe "flat-lining"? The added thickness and consistency of the tentacles in the new model are a huge benefit over the other model, so I'm wondering how we can marry the two without losing the improvements.
FYI, this takes about 45 minutes to print using standard Polylite setting on Hibiscus. Turns out great! Nice work @DRobertson
Apr 17 2018
Since starting to print with the beta and Cura 3.2.xx I've noticed that layer seams/start-stop points have been more evident in many prints. The artifacts tend to look like gaps or voids near corners or edges of mechanical parts. The part linked internally below prints great, except for those artifacts. It looks to me like the print head is not properly priming before starting those perimeter paths.
@karrad We're talking a re-skinned octopus here, not a more complex/different model, correct?
Looks fine to me.
Apr 13 2018
@DRobertson Once we have UL sign-off on the sticker for the Hibiscus tool head, please make a .80mm version for this one.
@DRobertson Once we have UL sign-off on the sticker for the Hibiscus tool head, please make a .25mm version for this one.