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johnson (Jeffrey Johnson)
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User Since
Jul 29 2017, 11:28 AM (120 w, 4 d)

Recent Activity

Oct 1 2019

johnson created T10264: Cura 3.6.20 crashes when trying to update Mini 2 SE Tool Head Firmware on Mac Pro.
Oct 1 2019, 12:43 PM · Cura LulzBot Edition

Sep 21 2019

johnson added a comment to T9815: Difficulty running .EXE Cura 3.6.18.

Customer sent over additional files{F4007414}

Sep 21 2019, 1:20 PM · Cura LulzBot Edition
johnson added a comment to T9815: Difficulty running .EXE Cura 3.6.18.

ticket 213,291. Customer reports:

Sep 21 2019, 11:17 AM · Cura LulzBot Edition

Aug 16 2019

johnson added a comment to T9671: Price for AS-HE0037 and AS-HE0038.

Thanks for the help!

Aug 16 2019, 7:14 AM · Retail Parts

Aug 15 2019

johnson updated the task description for T9671: Price for AS-HE0037 and AS-HE0038.
Aug 15 2019, 10:19 AM · Retail Parts
johnson created T9671: Price for AS-HE0037 and AS-HE0038.
Aug 15 2019, 10:03 AM · Retail Parts

Aug 9 2019

johnson added a comment to T9574: trouble reading SD cards/LCD lockup.

Not yet, but I can check on that. I did mention that he should properly eject the cards.

Aug 9 2019, 5:29 PM · Redgum

Aug 8 2019

johnson created T9574: trouble reading SD cards/LCD lockup.
Aug 8 2019, 11:17 AM · Redgum

Jun 21 2019

johnson added a comment to T5835: Update Ubuntu Install Instructions.

I have a related ticket that hasn't been assigned here: T7718

Jun 21 2019, 9:18 AM · Cura LulzBot Edition
johnson added a comment to T7718: Trouble running Cura on new Ubuntu 18.04 install.

Additional information from ticket 205,578:

Jun 21 2019, 9:11 AM · Cura LulzBot Edition

Jun 15 2019

johnson added a comment to T7718: Trouble running Cura on new Ubuntu 18.04 install.

Adding this ticket to thread 205,578

Jun 15 2019, 7:52 AM · Cura LulzBot Edition

Jun 10 2019

johnson created T7718: Trouble running Cura on new Ubuntu 18.04 install.
Jun 10 2019, 1:36 PM · Cura LulzBot Edition

Jun 8 2019

johnson created T7681: Connection Corrections TAZ6 RAMBo 1.3L to 1.4 upgrade Workflow.
Jun 8 2019, 3:03 PM · Assembly Instruction Content Request

Jun 7 2019

johnson added a comment to T7559: TAZ Pro cannot connect to Cura.

I had customer roll back his Windows Update.

Jun 7 2019, 9:39 AM · Cura LulzBot Edition

May 31 2019

johnson added a comment to T7559: TAZ Pro cannot connect to Cura.

Customer has windows firewall disabled. Has another network firewall. Should I have him modify the local ports localhost port range of 49674 - 49675

May 31 2019, 4:34 PM · Cura LulzBot Edition
johnson updated the task description for T7559: TAZ Pro cannot connect to Cura.
May 31 2019, 2:35 PM · Cura LulzBot Edition
johnson created T7559: TAZ Pro cannot connect to Cura.
May 31 2019, 1:49 PM · Cura LulzBot Edition

May 25 2019

johnson created T7462: Cura 3.6.9 Crashes after TAZ Pro Firmware Upgrade.
May 25 2019, 12:44 PM · Cura LulzBot Edition

May 24 2019

johnson updated the task description for T7449: Cannot Connect to Cura 3.6.8 TAZ Pro.
May 24 2019, 10:18 AM · Cura LulzBot Edition
johnson updated the task description for T7449: Cannot Connect to Cura 3.6.8 TAZ Pro.
May 24 2019, 10:09 AM · Cura LulzBot Edition
johnson created T7449: Cannot Connect to Cura 3.6.8 TAZ Pro.
May 24 2019, 10:08 AM · Cura LulzBot Edition

May 12 2019

johnson added a comment to T7039: Tune Flow percentage not matching Cura..

Thanks everybody!

May 12 2019, 8:17 AM · Cura LulzBot Edition

May 10 2019

johnson added a comment to T7039: Tune Flow percentage not matching Cura..

@victor_larchenko is there a firmware version that I should direct the customer to?

May 10 2019, 7:13 AM · Cura LulzBot Edition

May 5 2019

johnson added a comment to T6851: 3.6.xx Manual Feedback.

Infill Offset Directions
This can be helpful if you have a small part, and would
like to ensure infill is centered in that section.

May 5 2019, 2:29 PM · Cura LulzBot Edition
johnson added a comment to T6851: 3.6.xx Manual Feedback.

Bottom of Page 46:

May 5 2019, 12:45 PM · Cura LulzBot Edition
johnson added a comment to T6851: 3.6.xx Manual Feedback.

Minimum Wall Flow P 41.

May 5 2019, 9:29 AM · Cura LulzBot Edition

May 4 2019

johnson added a comment to T6851: 3.6.xx Manual Feedback.

Section 2.6 Removing Your First Print

May 4 2019, 4:35 PM · Cura LulzBot Edition
johnson added a comment to T6851: 3.6.xx Manual Feedback.

I was looking at section 1.3 about scaling:

May 4 2019, 4:03 PM · Cura LulzBot Edition

May 3 2019

johnson created T7039: Tune Flow percentage not matching Cura..
May 3 2019, 9:46 AM · Cura LulzBot Edition

Apr 26 2019

johnson added a comment to T6652: Windows 7 and problems with 250kbps serial USB communications..

I followed this link for research: https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/e14c29ae-465b-45fd-a120-4d75380a6259/serial-port-baud-rate?forum=wdk

Apr 26 2019, 7:21 AM · Cura LulzBot Edition

Apr 19 2019

johnson added a comment to T6652: Windows 7 and problems with 250kbps serial USB communications..

@karrad request has been sent.

Apr 19 2019, 7:17 AM · Cura LulzBot Edition

Apr 15 2019

johnson created T6652: Windows 7 and problems with 250kbps serial USB communications..
Apr 15 2019, 3:50 PM · Cura LulzBot Edition

Mar 15 2019

johnson created T6259: Customer needs RM-PV0009 Polymaker Soluble Support Material Sample, 1 m for RMA.
Mar 15 2019, 2:57 PM · Retail Parts

Dec 26 2018

johnson edited projects for T5008: Profile Request: PC-ABS profiles for HS and HS+ tool heads., added: Cura LulzBot Edition; removed Print Profiles.
Dec 26 2018, 8:27 PM · Cura LulzBot Edition
johnson added a project to T5008: Profile Request: PC-ABS profiles for HS and HS+ tool heads.: Print Profiles.
Dec 26 2018, 8:25 PM · Cura LulzBot Edition
johnson created T5008: Profile Request: PC-ABS profiles for HS and HS+ tool heads..
Dec 26 2018, 10:59 AM · Cura LulzBot Edition

Oct 15 2018

johnson added a comment to T3780: Mount Adapter Testing.

@adam I used the same printer. Correcting the fat finger in my last response. Used same printer and changed computers to one with Cura 3.2.27.

Oct 15 2018, 7:45 AM · Retail Parts

Oct 11 2018

johnson added a comment to T3780: Mount Adapter Testing.

I changed printer to a different computer running Cura 3.2.29. I leveled the X-axis and cleared the cache. Since, I'm printing with nGenn I changed the Z-offset to -1.70 and ran the Roctopus. Results were greatly improved. The first layer is beautiful.

Oct 11 2018, 5:18 PM · Retail Parts
johnson added a comment to T3780: Mount Adapter Testing.

Tried printing with Micro with adaptor on TAZ 6 using PLA. Default Z-axis setting was set to -1.45. Changing to -1.80 yielded better results. Printed with Cura 3.2.29 and had over extruding issues. Will try to clear the cache as a first step next week.

Oct 11 2018, 7:14 AM · Retail Parts

Oct 2 2018

johnson added a comment to T3818: Feature Request: Cutting Mesh.

@karrad This looks as if this was in the original Ultimaker version of Cura. I attached a screen shot{F2163937}

Oct 2 2018, 5:16 PM · Cura LulzBot Edition
johnson created T3818: Feature Request: Cutting Mesh.
Oct 2 2018, 7:31 AM · Cura LulzBot Edition

Sep 26 2018

johnson added a comment to T3780: Mount Adapter Testing.

I'm currently testing the Aerostruder V2 Micro with adaptor on my TAZ 6. I'm using NinjaFlex as my filament. The default z-offset is -1.24. Changing the setting to -1.84 is yielding good results.

Sep 26 2018, 5:14 PM · Retail Parts
johnson added a comment to T3604: Feature Request: Automatically Change Filament to E2.

@karrad Yes. It would be nice to have a Pause at Height feature and then have the tool head switch to the second extruder.

Sep 26 2018, 12:12 PM · Cura LulzBot Edition

Sep 18 2018

johnson added a comment to T3605: Pause at Height will not resume properly.

When testing the Lulzbot mini I had an issue with the Pause at Height or layer function. This was accessed through Extensions --> Post Processing --> Modify G-code. I was using Cura 3.2.27

Sep 18 2018, 9:06 AM · Cura LulzBot Edition

Sep 17 2018

johnson added a comment to T3605: Pause at Height will not resume properly.

@karrad I ran a pause/resume function on a TAZ 6 and the results are a definite improvement. Just a little oozing which affects the print, but nothing I can't fix here. Thanks. Did you have a new firmware version?

Sep 17 2018, 9:13 AM · Cura LulzBot Edition

Sep 13 2018

johnson added a comment to T3605: Pause at Height will not resume properly.

Update. Both printers are Lulzbot Minis.

Sep 13 2018, 10:05 AM · Cura LulzBot Edition
johnson added a comment to T3605: Pause at Height will not resume properly.

I have an update. I have a customer that is having the same problems.
ID: 180395
Operating System: MacOS 10.12
Cura Version 3.2.27

Sep 13 2018, 10:02 AM · Cura LulzBot Edition

Sep 12 2018

johnson added a project to T3604: Feature Request: Automatically Change Filament to E2: Cura LulzBot Edition.
Sep 12 2018, 3:16 PM · Cura LulzBot Edition
johnson created T3605: Pause at Height will not resume properly.
Sep 12 2018, 1:33 PM · Cura LulzBot Edition
johnson created T3604: Feature Request: Automatically Change Filament to E2.
Sep 12 2018, 11:39 AM · Cura LulzBot Edition

Aug 9 2018

johnson created T3310: 1.1.94.
Aug 9 2018, 4:31 PM

Jul 5 2018

johnson added a comment to T3062: Cura Hangs when updating firmware.

@karrad Thanks.

Jul 5 2018, 2:57 PM · Cura LulzBot Edition
johnson added a comment to T3062: Cura Hangs when updating firmware.

I made an inquiry to see if the customer is using a USB hub. I cannot duplicate here since they are on Windows and I'm on Linux. I can try at home.

Jul 5 2018, 1:01 PM · Cura LulzBot Edition
johnson updated the task description for T3062: Cura Hangs when updating firmware.
Jul 5 2018, 12:59 PM · Cura LulzBot Edition

Jul 3 2018

johnson created T3062: Cura Hangs when updating firmware.
Jul 3 2018, 7:27 AM · Cura LulzBot Edition

Jun 29 2018

johnson added a comment to T3048: Black screen after Cura 3.2.21 installed.

Customer reports back, "Found the rogue directory and deleted and the software installed. Thanks for your patience and help."

Jun 29 2018, 10:25 AM · Cura LulzBot Edition

Jun 25 2018

johnson added a comment to T3048: Black screen after Cura 3.2.21 installed.

Thanks. I notified the customer.

Jun 25 2018, 4:57 PM · Cura LulzBot Edition
johnson added a comment to T3048: Black screen after Cura 3.2.21 installed.

Log files attached.

Jun 25 2018, 2:52 PM · Cura LulzBot Edition
johnson added a comment to T3048: Black screen after Cura 3.2.21 installed.

Customer is running Windows 10 on ticket 168936

Jun 25 2018, 1:11 PM · Cura LulzBot Edition
johnson created T3048: Black screen after Cura 3.2.21 installed.
Jun 25 2018, 1:10 PM · Cura LulzBot Edition

Jun 14 2018

johnson added a comment to T2124: Dual V3 start code purge sequence not purging material on E2.

Personally, I like the extrusion distance. I think it would be good especially if a previous filament was in the extruder. It would make for a more thorough purge.

Jun 14 2018, 12:30 PM · Cura LulzBot Edition

Jun 12 2018

johnson added a comment to T2124: Dual V3 start code purge sequence not purging material on E2.

@karrad We ran a print with the test purge gcode incorporated. Rough measurements indicate that extruders 1 and 2 purge ~160 mm.

Jun 12 2018, 4:01 PM · Cura LulzBot Edition

May 22 2018

johnson added a comment to T2366: Cura Errors after installation on Mac..

We heard nothing from him. I sent out a request for an update. He last stated that he can run on 10.13 but doesn't have extruder in the profile.

May 22 2018, 5:31 PM · Cura LulzBot Edition

Apr 20 2018

johnson added a comment to T2354: Cura Crashes on Windows Home.

I checked the last replies. It looks like the discussion shows his driver were to years out of date. We had him do a driver update. Waiting back to see if it was successful.

Apr 20 2018, 1:19 PM · Cura LulzBot Edition

Apr 17 2018

johnson added a comment to T2366: Cura Errors after installation on Mac..

Thank for the reply. Waiting on log files.
Update - customer is unable to run Cura 2 on his Mac with OSX 10.9, but can run it on my Mac with 10.13.4.
But, the TAZ 6/Aerostruder is not an option. We are having him download 2.6.69.

Apr 17 2018, 8:16 AM · Cura LulzBot Edition

Apr 13 2018

johnson created T2366: Cura Errors after installation on Mac..
Apr 13 2018, 5:09 PM · Cura LulzBot Edition

Apr 12 2018

johnson created T2354: Cura Crashes on Windows Home.
Apr 12 2018, 8:18 AM · Cura LulzBot Edition

Mar 30 2018

johnson created T2284: Hibiscus print with PolyLite PLA.
Mar 30 2018, 4:59 PM · Mini-Hibiscus

Mar 23 2018

johnson added a comment to T2039: Aerostruder Thermal Runaway Post Thermistor Fix.

Ticket 160530

Mar 23 2018, 4:51 PM · Finch, Angelfish

Mar 22 2018

johnson added a comment to T2040: V3 Dual Extruder Thermal Runaway Post Thermistor Fix.

Ticket 156737

Mar 22 2018, 11:45 AM · Yellowfin

Mar 15 2018

johnson added a comment to T2111: Documentation..

@karrad I think it would be helpful to do both.

Mar 15 2018, 3:52 PM · Cura LulzBot Edition
johnson created T2111: Documentation..
Mar 15 2018, 3:05 PM · Cura LulzBot Edition

Feb 27 2018

johnson added a comment to T1624: Thermal Error v3 Dual.

158594 V3 extruder on TAZ 4. Followed Brent.i's instructions on the Forum. the dual extruder V3 head I have is one of those that has the thermistor issue ( and I saw it happen, asking me to reset ), so i‘ll need to send it back anyway to be fixed. Will ask for exact error when give him RMA.

Feb 27 2018, 4:12 PM · Yellowfin
johnson added a comment to T1624: Thermal Error v3 Dual.

158914 "About 10-15 mins into the print, I have gotten an error message 'Heating failed E1 PRINTER HALTED Please reset'. I have tried this print twice and have gotton the same error message. The message appeared within 3 or 4 layers between the two prints. I am using the green PLA sample that comes with the printer in E1 and have the eSun PVA sample in E2. "

Feb 27 2018, 3:02 PM · Yellowfin

Feb 22 2018

johnson added a comment to T1624: Thermal Error v3 Dual.

Ticket 157801. E1 error on 2nd hot end. Had customer crimp thermistor wires and update Cura. Customer has a V3 Dual Extruder.

Feb 22 2018, 11:06 AM · Yellowfin

Feb 15 2018

johnson added a comment to T1624: Thermal Error v3 Dual.

157915 Customer reports V3 Dual Extruder for TAZ 6 is sending Heating Failed E1 error. Upadated to Cura 2.6.69 with Marlin 1.1.5.71 firmware. Crimped thermistor connections.

Feb 15 2018, 12:59 PM · Yellowfin
johnson added a comment to T1624: Thermal Error v3 Dual.

156832 Runaway Heating E1 V3 Dual Extruder. "the machine will print part of the raft or object and after 5 or 10 minutes will stop with either a "Heating Error-E1" or "Runaway Heating E1" and it will require that I shut off the printer to reset the error. I get the error when running either Cura 2.6.66, or MatterControl from MatterHackers. The firmware version is v1.1.5.70."

Feb 15 2018, 7:15 AM · Yellowfin

Feb 14 2018

johnson added a comment to T1624: Thermal Error v3 Dual.

157801 Customer called with Heater Failed E1 error on V3 Dual Tool Head. Sent pin crimping instructions for thermistor.

Feb 14 2018, 5:31 PM · Yellowfin

Dec 29 2017

johnson created T1628: Error Codes Do Not Show Up in 2.6.63.
Dec 29 2017, 7:46 AM · Cura LulzBot Edition

Dec 19 2017

johnson added a comment to T1453: Cannot install Cura LE.

lansky had user manually download Arduino drivers. Johnson had him go to Microsoft website. Problem was fixed.

Dec 19 2017, 7:36 AM · Cura LulzBot Edition

Dec 8 2017

johnson created T1483: Z-offset changes and spelling discrepencies on Mac 10.13.1.
Dec 8 2017, 12:03 PM · Cura LulzBot Edition

Dec 7 2017

johnson created T1468: Extruded line width is much narrower than the older version and doesn’t adhere very well.
Dec 7 2017, 5:03 PM · Cura LulzBot Edition
johnson added a comment to T1398: Incorrect Hex File for Mini in Cura LE Firmware.

@karrad This is my home computer running Windows 8.1. On Cura 2.6.52 at home I am able to replicate the problem. I cannot replicate the problem here at work. When I tried to replicate the problem at work, we were on 2.6.54.

Dec 7 2017, 2:57 PM · Marlin, Cura LulzBot Edition
johnson added a comment to T1458: Mini nozzle working too high in the air..

@karrad S/N = KT-PR0035NA-10926.

Dec 7 2017, 2:50 PM · Cura LulzBot Edition
johnson updated the task description for T1453: Cannot install Cura LE.
Dec 7 2017, 2:48 PM · Cura LulzBot Edition
johnson added a comment to T1458: Mini nozzle working too high in the air..

Nick and Brent, the customer exchanged his Mini at Amazon and went back to Cura 21.08. He is reporting that his printer is working well.

Dec 7 2017, 2:37 PM · Cura LulzBot Edition
johnson added a comment to T1458: Mini nozzle working too high in the air..

Brent, we cannot reproduce this in house.

Dec 7 2017, 2:01 PM · Cura LulzBot Edition
johnson updated the task description for T1445: Dual Extruder V3 receives messageHEATER FAILED EO.
Dec 7 2017, 1:45 PM · Cura LulzBot Edition
johnson added a comment to T1458: Mini nozzle working too high in the air..

I have a message out to the customer to see what profile they are using. I will try commenting out the gcode today.

Dec 7 2017, 11:54 AM · Cura LulzBot Edition
johnson added a comment to T1458: Mini nozzle working too high in the air..

Customer was using 2.6.52 firmware. According to our web page, the latest version is Marlin_Mini_SingleExtruder_1.1.5.44_198b138.hex

Dec 7 2017, 11:22 AM · Cura LulzBot Edition
johnson created T1458: Mini nozzle working too high in the air..
Dec 7 2017, 7:55 AM · Cura LulzBot Edition

Dec 6 2017

johnson created T1453: Cannot install Cura LE.
Dec 6 2017, 4:26 PM · Cura LulzBot Edition
johnson created T1447: Cannot connect to Cura LE or upgrade firmware..
Dec 6 2017, 12:30 PM · Cura LulzBot Edition
johnson created T1445: Dual Extruder V3 receives messageHEATER FAILED EO.
Dec 6 2017, 9:49 AM · Cura LulzBot Edition

Dec 1 2017

johnson added a comment to T1398: Incorrect Hex File for Mini in Cura LE Firmware.

I would also like to point out that we are updated to 2.6.54 and it seems to be working well. I tried to replicate the problem with this Cura LE and, while the nozzle was slightly higher with Marlin_Mini_SingleExtruder_1.1.5.44_198b138.hex, the head was not 10mm off of the bed.

Dec 1 2017, 12:40 PM · Marlin, Cura LulzBot Edition
johnson added a comment to T1398: Incorrect Hex File for Mini in Cura LE Firmware.

With Marlin_Mini_SingleExtruder_1.1.5.44_198b138.hex installed, I ran the M502 and M500 commands. There was no effect.

Dec 1 2017, 7:37 AM · Marlin, Cura LulzBot Edition

Nov 30 2017

johnson updated the task description for T1398: Incorrect Hex File for Mini in Cura LE Firmware.
Nov 30 2017, 7:49 AM · Marlin, Cura LulzBot Edition
johnson created T1398: Incorrect Hex File for Mini in Cura LE Firmware.
Nov 30 2017, 7:48 AM · Marlin, Cura LulzBot Edition