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kenhara (Harris Kenny)Disabled
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Jun 9 2015, 3:23 PM (227 w, 5 d)
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Sep 6 2018

kenhara reassigned T2990: Product Page - SE Tool Head | 0.5 mm Hot End Kit from kenhara to Orias.

Re-assigning this ticket to @Orias to close when page goes-live.

Sep 6 2018, 10:03 AM · Retail Parts
kenhara closed T3274: IC3D PETg LulzBot.com Learn Post as Resolved.

Per our discussion yesterday, we do not believe that a Learn post is required upon release.

Sep 6 2018, 8:27 AM · PETg
kenhara added a comment to T3321: Achemon Video Creation.

@Greggb Can you close this out when that product video goes live?

Sep 6 2018, 7:43 AM · Achemon Sphinx
kenhara added a comment to T3320: Achemon Reseller Setup.

@Megan Can you close this out when that email goes out, and verify @Rachael and others don't need anything else related to resellers on this?

Sep 6 2018, 7:42 AM · Achemon Sphinx
kenhara added a comment to T3318: Achemon Product Photos.

@adam More details about this in T3295: Achemon Product Page as well. @DRobertson can you please close this out when they're all set for the product page?

Sep 6 2018, 7:42 AM · Achemon Sphinx
kenhara updated subscribers of T3320: Achemon Reseller Setup.
Sep 6 2018, 7:41 AM · Achemon Sphinx
kenhara added a comment to T3320: Achemon Reseller Setup.

Reseller email will be going out this morning (thanks to help from @Orias @cathryn @eBeardslee)

Sep 6 2018, 7:40 AM · Achemon Sphinx
kenhara added a comment to T3321: Achemon Video Creation.

Team is working on a product video in the style of the one we made for the v3 Dual Extuder

Sep 6 2018, 7:40 AM · Achemon Sphinx
kenhara reassigned T3322: Achemon Ad Push from eBeardslee to JFink.

Changing assignment to @JFink who is taking ownership of this task.

Sep 6 2018, 7:37 AM · Achemon Sphinx
kenhara reassigned T3295: Achemon Product Page from cathryn to Orias.

@cathryn Recommended copy edits tracked in this document:

Sep 6 2018, 7:36 AM · Achemon Sphinx

Aug 30 2018

kenhara added a comment to T2990: Product Page - SE Tool Head | 0.5 mm Hot End Kit .

@Orias I think it'd be nice to mention E3D in the top/first description. -> take or leave this

Aug 30 2018, 3:35 PM · Retail Parts
kenhara added a comment to T3319: Achemon Spec Sheet.

Great all set! I will distribute to the Sales/Marketing teams.

Aug 30 2018, 3:26 PM · Achemon Sphinx
kenhara added a comment to T2691: Product Page - RAMBO Kit 1.4.

@Orias One thought, for Compatibility maybe note that the Mini uses another board and link to that one? So someone doesn't accidentally buy this TAZ board for their Mini?

Aug 30 2018, 3:10 PM · Retail Parts
kenhara added a comment to T2691: Product Page - RAMBO Kit 1.4.

@Orias Looks great, no changes jumped out to me, ready to go-live.

Aug 30 2018, 3:08 PM · Retail Parts
kenhara added a comment to T3378: Achemon Product Release.

@adam We have not finalized this date anywhere, pushing to Wednesday September 12 would not be a problem AFAICT.

Aug 30 2018, 12:43 PM · Achemon Sphinx

Aug 29 2018

kenhara added a comment to T1708: Feature Request: Add New Machine Mechanics.

If @lansky is cool with it, I am too. I strongly prefer this user experience.

Aug 29 2018, 1:44 PM · Cura LulzBot Edition
kenhara added a comment to T1708: Feature Request: Add New Machine Mechanics.

@lansky can you check this out? maybe have someone else from your team check it out too?

Aug 29 2018, 10:48 AM · Cura LulzBot Edition
kenhara added a comment to T3318: Achemon Product Photos.

@DRobertson Wow, these are seriously perfect +++

Aug 29 2018, 10:22 AM · Achemon Sphinx
kenhara added a comment to T3108: Product Page KT-CP0139 Replacement Belt.

My opinion, based on @adam's description, is that we should create a new product page for this new product because it has a new product number. We can cross-reference the pages, and clearly put where the inventory is located is in the product page.

Aug 29 2018, 9:59 AM · Retail Parts
kenhara reassigned T3107: Product Photos KT-CP0139 Replacement Belt from kenhara to mcoronado.

Assigning to @mcoronado to either handle and/or complete with @DRobertson

Aug 29 2018, 9:56 AM · Retail Parts

Aug 28 2018

kenhara reassigned T3477: Dual v3 Gear KT-MS0008 Product Page from kenhara to Orias.

@Orias Can you usher this through the process? Cc @mcoronado & @DRobertson for photos.

Aug 28 2018, 2:53 PM · Retail Parts

Aug 27 2018

kenhara closed T1887: Digital & Video Ads as Resolved.

I consider this task complete.

Aug 27 2018, 1:03 PM · Mini-Hibiscus
kenhara closed T1900: Create Documentation as Resolved.

After reviewing, I consider this task complete. If anyone disagrees, feel free to re-open and specify what needs to be completed. Thank you!

Aug 27 2018, 1:00 PM · Mini-Hibiscus
kenhara reassigned T2989: Product Photos - Mini 2 Replacement Hot End Kit from kenhara to DRobertson.

@DRobertson that'd be great, thank you-

Aug 27 2018, 12:52 PM · Retail Parts
kenhara added a comment to T2972: Profile Classification - Due January 31st, 2019.

@adam Your call on this one. I think the current naming convention isn't perfectly aligned with professional users (categorizing by Material Type seems like a better fit). But, since we also serve education and consumers, the current naming convention (by Ease of Use) might be serving "lowest common denominator" in terms of material science sophistication.

Aug 27 2018, 10:13 AM · Cura LulzBot Edition

Aug 24 2018

kenhara added a comment to T3319: Achemon Spec Sheet.

Let's keep this digital only (no need to go to print).

Aug 24 2018, 10:08 AM · Achemon Sphinx
kenhara added a comment to T3319: Achemon Spec Sheet.

@DRobertson Slight change of plans for the URL, we are going to direct people to the general product updates on this spec sheet. We don't want any confusion with the other campaign that we are about to start running ;)

Aug 24 2018, 9:12 AM · Achemon Sphinx
kenhara added a comment to T2511: Make simple assembly for visual reference.

@nickp so you can close this task yeah?

Aug 24 2018, 8:00 AM · Quiver
kenhara added a comment to T2511: Make simple assembly for visual reference.

@nickp has ID been finalized for Quiver?

Aug 24 2018, 7:57 AM · Quiver
kenhara added a comment to T2369: Feature request: Show current and next version of firmware in upgrade screen.

Oh sorry, I mis-interpreted as being asked to do something. Yes I remember the ticket! Thanks @karrad

Aug 24 2018, 7:38 AM · Cura LulzBot Edition

Aug 23 2018

kenhara added a comment to T2369: Feature request: Show current and next version of firmware in upgrade screen.

@karrad Sorry, not able to tell, what was the Marketing request here exactly?

Aug 23 2018, 3:48 PM · Cura LulzBot Edition
kenhara updated subscribers of T2972: Profile Classification - Due January 31st, 2019.

@karrad Can you add me as a member of this project?

Aug 23 2018, 3:40 PM · Cura LulzBot Edition
kenhara reassigned T2935: Product Release - V3 Hotend KT-HE0004, KT-HE0005 from kenhara to Orias.

Claudio taking this one-

Aug 23 2018, 3:20 PM · Retail Parts
kenhara reassigned T2903: Product Release- Einsy Retro from kenhara to Orias.

Claudio taking this one-

Aug 23 2018, 3:19 PM · Retail Parts
kenhara reassigned T2922: Product Release - Half Height Moons Motor from kenhara to Orias.

Claudio taking this one-

Aug 23 2018, 3:19 PM · Retail Parts
kenhara reassigned T2827: Product Release - Thermal Gap Filler Kit from kenhara to Orias.

Claudio taking this one-

Aug 23 2018, 3:18 PM · Retail Parts
kenhara added a comment to T3161: Customer OHAI Achemon.

Awesome, thank you @DRobertson and @lansky I'll let you take it from here with @kent and @adam. If I can be of assistance, please let me know.

Aug 23 2018, 7:08 AM · Assembly Instruction Content Request, Achemon Sphinx

Aug 22 2018

kenhara updated subscribers of T3161: Customer OHAI Achemon.
In T3161#60706, @adam wrote:

So, to make this more manageable and keep the same high level of quality, MER will write up instructions all the way through from install to first print finishing with adjusting z offset to get the perfect first layer. Marketing (or a designated substitute) will take photos and screen grabs to illustrate the OHAI steps.
Please let me know if one of these things is going to cause trouble in the time we have left to get this finished.

Aug 22 2018, 4:21 PM · Assembly Instruction Content Request, Achemon Sphinx
kenhara added a comment to T3321: Achemon Video Creation.

Keep rolling with the ideas. I'm a little hesitant about "resin" or "SLA" being too literal. Also, not sure if somebody has some trademark claim on "SLA" (like with "FDM").

Aug 22 2018, 10:00 AM · Achemon Sphinx
kenhara updated subscribers of T3295: Achemon Product Page.
Aug 22 2018, 9:03 AM · Achemon Sphinx
kenhara added a comment to T3267: IC3D PETg Print Samples.

Those three models work. I would also include:

Aug 22 2018, 8:48 AM · PETg
kenhara added a comment to T3267: IC3D PETg Print Samples.

@DRobertson let me know if you have any questions on this. @adam can help talk through target customers to PETg, and ask whoever else you think would be helpful to think through it in Sales, TS, etc.

Aug 22 2018, 8:10 AM · PETg

Aug 21 2018

kenhara updated subscribers of T3267: IC3D PETg Print Samples.
In T3267#60291, @karrad wrote:

@kenhara Sample prints for the product pages have traditionally come through profile testing during alpha/beta stages. After those stages were complete, a request would go out for good looking prints to photograph.

If there were any marketing specific prints that were required, those would be created on local machines to that department, or on the marketing cluster.

Aug 21 2018, 1:01 PM · PETg
kenhara updated subscribers of T3318: Achemon Product Photos.
In T3318#60503, @adam wrote:

Do we ever use .gifs on the product page? I would love to give some of the more functional prints a little motion for the extra wow factor. For instance the attached picture... if you can grab it correctly, all the gears mesh and spin.

Aug 21 2018, 12:56 PM · Achemon Sphinx
kenhara added a comment to T3318: Achemon Product Photos.

@DRobertson Note the change in task description above.

Aug 21 2018, 12:55 PM · Achemon Sphinx
kenhara updated the task description for T3318: Achemon Product Photos.
Aug 21 2018, 12:51 PM · Achemon Sphinx
kenhara added a comment to T3295: Achemon Product Page.

Here's some proposed copy from the promo-sheet T3319: Achemon Spec Sheet you might be able to use/adapt:

Aug 21 2018, 10:52 AM · Achemon Sphinx
kenhara added a comment to T3319: Achemon Spec Sheet.

@DRobertson @adam (and whoever else) thoughts?

Aug 21 2018, 10:43 AM · Achemon Sphinx
kenhara added a comment to T3319: Achemon Spec Sheet.

Awesome, thank you @tutley @anolen! @DRobertson I'll post proposed copy here in a moment.

Aug 21 2018, 10:09 AM · Achemon Sphinx
kenhara added a comment to T3319: Achemon Spec Sheet.

Is R&D comfortable with Marketing locking in F60 for spec. sheets?

Aug 21 2018, 10:05 AM · Achemon Sphinx
kenhara added a comment to T3319: Achemon Spec Sheet.

@DRobertson Where are we on wrapping this up? I agree with this addition from @eBeardslee:

Aug 21 2018, 8:50 AM · Achemon Sphinx
kenhara updated subscribers of T3353: Mount Adapter Product Page.

@adam What's our expected release date for the Mount Adapters? This will be helpful for @Megan and @eBeardslee in sales as well, we'll really need to know that as soon as we start talking about Achemon in more detail.

Aug 21 2018, 8:46 AM · Retail Parts
kenhara reassigned T3353: Mount Adapter Product Page from kenhara to Orias.

Grateful to @Orias to volunteering to take this on. Tagging @cathryn for help with palabras.

Aug 21 2018, 8:45 AM · Retail Parts
kenhara added a comment to T3322: Achemon Ad Push.

Yes definitely! @eBeardslee @JFink as we prepare for that, I want to drop some other tickets in here for your reference when spinning up ads:

Aug 21 2018, 8:41 AM · Achemon Sphinx
kenhara updated subscribers of T3321: Achemon Video Creation.
In T3321#60336, @adam wrote:

I was just thinking about that shiny smooth surface that you sometimes see on resin printer promos.

Aug 21 2018, 8:21 AM · Achemon Sphinx
kenhara added a comment to T3321: Achemon Video Creation.

@adam to be clear I'm not doing anything on this, but if you want to check-in with R&D or others please feel free to do so.

Aug 21 2018, 8:18 AM · Achemon Sphinx
kenhara updated subscribers of T3318: Achemon Product Photos.

@Orias Photos for T3295: Achemon Product Page

Aug 21 2018, 8:13 AM · Achemon Sphinx
kenhara reassigned T3295: Achemon Product Page from kenhara to Orias.

I am grateful to @Orias for stepping up to create this product page! Let me know how I can help along the way CD. Adding @cathryn as subscriber to help with the written word.

Aug 21 2018, 8:09 AM · Achemon Sphinx
kenhara added a comment to T3321: Achemon Video Creation.

That's a great question, I'd have to ask around. It should work, but with such thin walls I'm curious how much it could handle. Hmm.

Aug 21 2018, 7:54 AM · Achemon Sphinx
kenhara added a comment to T3321: Achemon Video Creation.

@adam FYI the concept we are going to be pursuing on this is a bit of deception/bait and switch/fun with models similar to what come off of resin 3D printers. We're going to use natural/industrial filament colors and some transparent small scale rook and other detail prints, so it'll look like laser-cured resin. People will hopefully think we have a resin printer in the works, hopefully that'll generate some conversations, and then the reveal is that this is now possible on an FFF machine.

Aug 21 2018, 7:44 AM · Achemon Sphinx

Aug 20 2018

kenhara added a comment to T3267: IC3D PETg Print Samples.

@anolen I'm not sure who owns the creation of the sample prints, it looks like the task is assigned to you?

Aug 20 2018, 3:17 PM · PETg
kenhara reassigned T3250: Dingy Cutworm First Print from kenhara to DRobertson.

Assigning to @DRobertson

Aug 20 2018, 2:44 PM · Dingy Cutworm(1.2mm)
kenhara reassigned T3249: Banded Tiger First Print from kenhara to DRobertson.

Assigning to @DRobertson

Aug 20 2018, 2:44 PM · Banded Tiger
kenhara added a comment to T3249: Banded Tiger First Print.

Cool :) My only initial thought: Not a vase.

Aug 20 2018, 2:44 PM · Banded Tiger
kenhara updated subscribers of T3250: Dingy Cutworm First Print.

Cool! My only initial thought: Not a vase.

Aug 20 2018, 2:33 PM · Dingy Cutworm(1.2mm)
kenhara reassigned T3338: Mount Adapter Labels and Packaging from kenhara to adam.

Gracias!

Aug 20 2018, 2:31 PM · Retail Parts
kenhara added a comment to T3338: Mount Adapter Labels and Packaging.

I get the thought process for sure. I think, they already bought printer, we can wow 'em with Achemon and keep it simple with the adapter itself.

Aug 20 2018, 2:12 PM · Retail Parts
kenhara added a comment to T3250: Dingy Cutworm First Print.

@adam can you please get me a deadline for this task?

Aug 20 2018, 1:37 PM · Dingy Cutworm(1.2mm)
kenhara added a comment to T3249: Banded Tiger First Print.

@adam can you please get me a deadline for this task?

Aug 20 2018, 1:37 PM · Banded Tiger
kenhara reassigned T3351: Mount Adapter Product Photos from kenhara to mcoronado.

Hi @mcoronado can you please take care of this, and/or delegate to @DRobertson?

Aug 20 2018, 1:30 PM · Retail Parts
kenhara updated subscribers of T3338: Mount Adapter Labels and Packaging.

My instinct is we keep it simple with printed labels and bags.

Aug 20 2018, 1:25 PM · Retail Parts
kenhara added a comment to T3378: Achemon Product Release.

Done! Tuesday it is :)

Aug 20 2018, 1:02 PM · Achemon Sphinx
kenhara added a comment to T3378: Achemon Product Release.

@adam as soon we have a finalized date, please let @Megan know so she can start initiating sharing information with resellers.

Aug 20 2018, 12:51 PM · Achemon Sphinx
kenhara added a comment to T3378: Achemon Product Release.

Fridays are bad because news gets overlooked over the weekend.

Aug 20 2018, 12:08 PM · Achemon Sphinx
kenhara added a comment to T3123: First Print for Aero v2 Micro.

@adam This model works for the first print, in the interest of getting this out there let's move forward.

Aug 20 2018, 9:52 AM · Achemon Sphinx
kenhara added a comment to T3161: Customer OHAI Achemon.

@adam Yes, we need installation instructions for the tool head, including loading the model and completing the print.

Aug 20 2018, 9:46 AM · Assembly Instruction Content Request, Achemon Sphinx

Aug 3 2018

kenhara added a comment to T3158: Aerostruder v2 Mount Adapter Product Proposal.

Overall this proposal looks good to me

Aug 3 2018, 5:42 PM · Retail Parts
kenhara added a comment to T3158: Aerostruder v2 Mount Adapter Product Proposal.

My instinct is to go for the tool head release; then, release the adapters when we are able but not to delay/hold for them. A lagged adapter release will build anticipation for others while marketing build lead lists for sales follow up and close later.

Aug 3 2018, 5:40 PM · Retail Parts

Jul 26 2018

kenhara added a comment to T3078: Quiver Aesthetics - Printed Parts.

Looking at the mock up today, the gap in graphics from front to side will alleviate the problems we have in QC and production. Looks great!

Jul 26 2018, 2:54 PM · Quiver
kenhara added a comment to T3078: Quiver Aesthetics - Printed Parts.

I'm concerned it does not address Supply Chain's concern about the difficulty of QC'ing graphics across edges.

Jul 26 2018, 1:36 PM · Quiver

Jul 19 2018

kenhara added a comment to T3016: Athena Program Approval (Phase Review 1).

My two cents would be getting votes on these digitally, then holding a meeting if there are significant gaps that need to be resolved.

Jul 19 2018, 9:15 AM · Athena

Jul 6 2018

kenhara added a comment to T2875: Usability enhancement: Request to extend time to load filament from GLCD.
In T2875#54254, @karrad wrote:

@kent @kenhara Did either of you try the marlin .61?

Jul 6 2018, 10:30 AM · Marlin

Jun 12 2018

kenhara added a comment to T2875: Usability enhancement: Request to extend time to load filament from GLCD.

@marcio I don't have a full tree of the decisions/prompts/actions when going through a Change Filament sequence, but I just tested this now and am thinking that maybe extending the amount of time before the temperature starts dropping, i.e. lengthening the amount of time for the user to load the new filament. Anyway, between the video and emailing for more clarity and both of us looking at it, it's still not clear the request so I think it'd be okay to reject/close this ticket out.

Jun 12 2018, 8:37 AM · Marlin

Jun 11 2018

kenhara updated subscribers of T2089: Update EULA on LulzBot.com/Cura when v3.2 Build is Released as Stable.

I don't know enough about this to know the exact answers to these questions. @reprapperMC has the final call on this.

Jun 11 2018, 1:19 PM · Cura LulzBot Edition

Jun 8 2018

kenhara added a comment to T2875: Usability enhancement: Request to extend time to load filament from GLCD.

@marcio Just spoke with the customer and he requested putting 50% more time to load filament.

Jun 8 2018, 3:43 PM · Marlin
kenhara triaged T2875: Usability enhancement: Request to extend time to load filament from GLCD as Normal priority.
Jun 8 2018, 12:56 PM · Marlin

May 1 2018

kenhara added a comment to T2459: Z offset notice.

@karrad Looks good to me!* With the default Z-offset changing from Gladiola to Hibiscus, I think this is a good change that will benefit users.

May 1 2018, 8:02 AM · Cura LulzBot Edition

Apr 30 2018

kenhara added a comment to T2459: Z offset notice.

I do think we want the recording step built into Cura so it's easier and people are more likely to do it.

Apr 30 2018, 3:18 PM · Cura LulzBot Edition
kenhara added a comment to T2459: Z offset notice.

I wonder if we just focus on instructing to -- and how to -- record the numbers here, and then separately/elsewhere provide instructions on how to update these numbers later?

Apr 30 2018, 2:23 PM · Cura LulzBot Edition
kenhara added a comment to T2455: Feature request: Screen position status indicator.

@karrad These requests are different. Using OpenSCAD v 2015.03 for both:

Apr 30 2018, 7:12 AM · Cura LulzBot Edition

Apr 28 2018

kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

@karrad Five (5) more successful prints out of one USB port. I'm focusing on the other USB ports separately with IT.

Apr 28 2018, 6:36 PM · Mini-Hibiscus
kenhara renamed T2455: Feature request: Screen position status indicator from Feature request: Zoom status indicator to Feature request: Screen position status indicator.
Apr 28 2018, 10:58 AM · Cura LulzBot Edition
kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

Interestingly, did see another print fail in the manner described above, here's the terminal from that print:

Apr 28 2018, 10:38 AM · Mini-Hibiscus
kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

@karrad FYI I have the machine back and am testing USB serial printing. One successful print already and another well underway, so this issue is not replicating so far.

Apr 28 2018, 10:00 AM · Mini-Hibiscus
kenhara triaged T2455: Feature request: Screen position status indicator as Normal priority.
Apr 28 2018, 9:37 AM · Cura LulzBot Edition
kenhara updated the task description for T2454: Feature request: Zoom menu option.
Apr 28 2018, 9:31 AM · Cura LulzBot Edition
kenhara triaged T2454: Feature request: Zoom menu option as Normal priority.
Apr 28 2018, 9:22 AM · Cura LulzBot Edition

Apr 19 2018

kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

@karrad Interesting okay! I don't remember exactly which port was used, however I think these four prints were all from the same USB port. I'll need to test this again when I get the hardware back, and I will pay more specific attention to which USB port.

Apr 19 2018, 12:40 PM · Mini-Hibiscus

Apr 18 2018

kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

@karrad Yessir! By the way, the SD card print was successful using the g-code I linked earlier.

Apr 18 2018, 3:37 PM · Mini-Hibiscus
kenhara added a comment to T2379: Potential critical bug: Print stops completely (believe to be a Marlin issue).

@karrad Updated the initial ticket with the STL and clarifying the connection type was USB Serial.

Apr 18 2018, 12:19 PM · Mini-Hibiscus