- User Since
- Apr 25 2016, 8:26 PM (142 w, 6 d)
Tue, Jan 15
Up in Z a tiny bit sounds like a good solution, as long as the tool head would stop at the top of the Z axis, in case it was resting at the top when it was turned off.
Wed, Jan 9
Wed, Jan 2
@DaniAO I think it would be very beneficial for the easy of use reasons that others have mentioned. If we don't it's not the end of the world, but we will get some customers who get confused and plug them in wrong.
Mon, Dec 31
@west We can't say, we really just see that the user has thermal issues, the wires are not visibly breaking.
Maybe different colored tape on each? It's a lot like the sticker idea but should be more resilient. Otherwise not sure how else to mark them.
Dec 21 2018
@Steven Does not seem to be obstructed by anything, it just makes a little "brrrppt" when hitting the front of the Y axis during the home movement.
My Quiver 4 does this as well, it will home but hits the Y axis more then it should.
I'll add on my printer Quiver 4 his the right hand side of the frame when probing to the front right as well.
Dec 20 2018
Dec 19 2018
User Testing Feedback -Quiver Alphas
Name: Josef Lansky
Printer Serial Number: Quiver 4
My responses in italics
Read through this document before starting the process. Follow the steps below and record your response as needed.
Dec 10 2018
I'm opening this back up with an update on how frequently we see this issue.
Dec 7 2018
I think that's better.
Dec 6 2018
@anolen Is there a plan to change our existing profiles to activate the fan higher up?
Nov 29 2018
This issue has seen a sharp increase in a small time span so I would like to call attention to it.
Nov 21 2018
@DaniAO Unfortunately yes. I would say reduced, but they do still jam more then we would like.
Nov 20 2018
@karrad Can't think of a customer bringing this up either way.
Nov 19 2018
This looks good. I would like to list the included filament in step 2.
This looks good. I would like to list the included filament in step 2.
Nov 16 2018
Nov 14 2018
Looks good to me.
Nov 13 2018
The 85 bed temperature on Village Plastics HIPS can be ignored. Brent pointed out that the 85 with gluestick on HIPS is an intended change.
@btiernan Sounds good. These customer are looking to buy them so I can't guarantee when they will be making the sales orders, but we will tell them these are available for purchase.
Nov 12 2018
@karrad It looks to be every single printer/tool head, every HIPS profile has a bed temperature of 85.
Nov 9 2018
@karrad The pre-heat mentioned above is when the pre-heat button is pressed.
I'll be going over this at the meeting, but here is what TS found:
Nov 8 2018
@karrad At this point I think we can stop tracking these.
Whatever we can do, something to keep in mind while we are designing Quiver and figuring out all the wire lengths in the electronics case.
@karrad RMA12477, RMA12241, and RMA12469 reported a homing issue, but when we got them back into MER they found the issue was due to the X axis being out of level so that might not be the same issue as this.
Nov 5 2018
Nov 2 2018
With ABS adhesion our current troubleshooting is to try bed conditioning first (alcohol+wetsanding), then gluestick, then enclosure depending on the situation.
Nov 1 2018
@adam Should we still be on 3.2.31 or move to 3.2.32?
1:30 would be best.
@karrad Alright I'll see what I can do.
@adam We can, I'm missing my weekend shift on Tuesday and Wednesday, on Monday-Thursday-Friday I am missing only one person. While it's best for us all to meet we can communicate what we learn in the meeting to the missing members.
@adam Next Monday 1:30 or 2:00 would be good.
Oct 31 2018
Ticket ID is 184284.
Oct 30 2018
Yeah we do not have one. We would be happy to get a Sonic Tension Meter, but I am guessing that would not be cost effective for just this testing.
Oct 26 2018
@karrad We can give it a shot. I'll have the weekend crew work on it.
Users can do the same thing with the current buttons in Cura. It's a little less user friendly but if Cura can't do the filament change button it's a moot point.
Oct 23 2018
Yeah that is consistent with the others.
@karrad No I think that is good.
I think matching what is in the Cura selection menu for consistency would be best. So calling them:
Oct 22 2018
If I understand the sorting right I think SE should be above SL so that it appears at the top when you have a Mini 2 selected. I think everyone can agree that the default tool head for a printer needs to be the default selection.
@karrad Looks good, only thing I would like is to have the Mini 2 default (top option) to SE, as thats the tool head it comes with.
Oct 19 2018
Oct 18 2018
@logan Making the adjustable wipers a requirement for the install would be good too as long as they are compatible with tool heads other then Banded and Dingy (so the user does not have to keep switching these wiper pads out), which it sounds like they are.
@adam Depends on the cost of the adjustable wiper. I'm guessing that if we end up sending them through support we will be spending more money on shipping then if we include them with the tool heads to begin with.
@karrad Yeah being able to use the same tool head for a Taz 6 and Mini with just the change of adapter/mount sounds good to me.
Oct 16 2018
After flashing an old Taz 6 firmware version (22.214.171.124 seen here) I found the old layout:
You did duplicate it. This is the digital percentage bar that Eric is referring to:
@karrad We will get this version installed and take a look.
@karrad Eric is not here today but I can follow up on this. This is through SD.
Oct 15 2018
@Orias I think that give we have not tested it it has to be in experimental. I would like this to be communicated somehow on the product page. I just don't want a customer to have a lot of issues with the profile and say "It says on the product page that this filament is compatible with the Taz 5 so it has to work."
Oct 10 2018
@karrad I think the Taz 6 profile on the Taz 5 will be fine, the toolheads are basically the same. It depends on how it is communicated, but us saying compatible or supported is a negligible difference to the customer, they won't know what that means unless we tell them.
Oct 3 2018
As an update customer has cleared his cache and tried running with root privileges but is still seeing the same issue.
Sep 24 2018
We don't see more probing issues on the Moarstruder compare to any other toolhead, if anything it's more reliable.
Sep 14 2018
Sep 13 2018
@kent Looks good to me. It looks like 25 and 26 are empty but otherwise good.
Sep 11 2018
Yeah looks good. @adam Looks Like I can't edit it. I'll get added to the group but I can't close it for now.
Sep 10 2018
@adam I think it depends on a lot of things. I don't have a good idea of how many toolheads have Ngen in them, how many toolheads were built before the switch to PLA. If we did have users take out Ngen at 205 I think it would be okay. I've been doing some tests on my Micro by feeding in Ngen, letting it cool, then trying to do the filament swap procedure at 205. The Ngen has come out fine, but it's hard to replicate the results less experienced users will have.
I'm going to do some testing, but 210 feels too low to me for Ngen. I think the main issue with telling customers 210 or 220 for PLA is I don't want them to think that is a good PLA print temperature. Depends on how we say it.
@Orias Just went over this and here are my thoughts:
13: I would add to 13C "The "Update EEPROM" box should be checked automatically."
14C: This one is a little tricky, we recently found out that Ngen was being left in our new toolheads (including a lot of the Microstruders) instead of PLA, which could lead to issues when trying to take out this filament. See 15D below for possible addition to address this. See T3548 for further info on the Ngen.
15A: "temperature of _205" appears to be a typo, should be just 205?
15D: Due to the possibility of Ngen filament in the toolhead we may want to add the following as 15D: "If the toolhead is having difficulties retracting you can turn the temperature up to 220c and perform steps 15A and 15B again. Make sure not to raise the temperature above 230 however, as PLA can expand and harden at higher temperatures." 220 should be good to remove Ngen or PLA.
Aug 29 2018
Alright it looks good to me. If I have LCD selected it's selected when I got to machine settings. It acts a little strange when you click "other" like as all the options populate into the menu. And it can be a little slow to bring up machine settings after I click add printer but that is just gravy.
@karrad Yeah I'll have to get us updated to the version that has it, but we will test it out.
@DaniAO Thanks for the update, I'll go over it with everyone here.
Aug 23 2018
I'm having Nathan do the text instructions printing from USB using the rocktomech.
We can put someone on it as well.
Aug 21 2018
All the the OS install guides here: https://www.lulzbot.com/cura
Aug 17 2018
I didn't see Marcio's last, I'll respond to the guy and get him to use latest firmware, at this point it is 126.96.36.199.
Aug 2 2018
Aug 1 2018
Jul 31 2018
@DaniAO We've had maybe one customer who needed a heatsink for a repair, so it is not common.
Jul 30 2018
I haven't had any customers comment on the packaging. While it's not common, when we get a printer back that has been incorrectly packaged most of the time it's a Taz 6, I don't know if that is because the packaging is hard to package or not.
Jul 23 2018
Feature sheet looks good.
Jul 20 2018
@karrad This is the only one that I know of.
No not yet, I'll add it to our wiki.
Jul 13 2018
Documented and closed.
@karrad This issue occurs when he does automatic firmware flash. Automatic firmware flash is flashing 188.8.131.52.
@karrad Not that we know of. We had him manually flash the firmware with a link to 184.108.40.206 firmware .hex, and he has not reported any issues after that. We haven't confirmed it with another M115 after the manual flash, but I assume he would have told us.
Jul 9 2018
Just clearing out old tickets, I believe this can be closed.
They are available, but defaulting to a UM material may cause a customer to use incorrect settings. It's not a huge bug, but if it is an easy fix it would be an improvement.
Jul 3 2018
@karrad Looks good to me.
Jul 2 2018
Jun 28 2018
We believe that a user reported this issue on a new Mini on ticket ID169328, serial number KT-PR0047NA-13808. We suspect this came loose in shipping.
Jun 20 2018
Will update if he contacts us back, we gave him the info for M851 so we will see.
While I agree, here is the customers reasoning for wanting a higher degree of adjustment: "From everything I can see with my printer, after another 10 test prints here, -00.84 is slightly too far away from the bed, so I get that "under-extrusion-second-layer-problem", and -00.85 is slightly too close to the bed, so I get some lines peeling while they're being printed on the first layer; ultimately, the pass with the second layer "corrects" it but there is visible "distortion" on the bottom of the print. So, it would seem that -00.845 would be the correct setting for me - which is not really visibly available anymore."