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lisa (Lisa Ketner)
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User Since
Jan 21 2019, 11:44 AM (39 w, 1 d)

Recent Activity

Tue, Oct 1

lisa updated subscribers of T9858: PLA Stringing.

I am wondering if the issue is caused by the thermistor in the hotend not being properly controlled. Since temp is on a curve this could explain why it is not an issue for petg. Are all of the hotends on the toolheads from the same batch. If not, have we tried hotends from different production batches? As you all know metals all dissipate heat differently and it is harder to control the temperature on hardened steel. We may also want to try sticking a thermocouple on the end of the nozzle to measure the temperature separately. We may also want to check the servo for proper and consistent speed. All of this will allow us to determine a standard deviation to nail the problem down if it is related to the toolhead itself and not the profile.

Tue, Oct 1, 9:40 AM · Marlin, Cura LulzBot Edition, Redgum

Sep 20 2019

lisa added a comment to T9858: PLA Stringing.

This is a high priority. Still seeing reports from the field. Social media posts state that customers are frustrated and taking about returns.

Sep 20 2019, 10:24 AM · Marlin, Cura LulzBot Edition, Redgum

Aug 29 2019

lisa added a comment to T9858: PLA Stringing.

Have a fidget spinner printed on the workhorse today showing this issue.

Aug 29 2019, 3:44 PM · Marlin, Cura LulzBot Edition, Redgum
lisa updated subscribers of T9858: PLA Stringing.

@dale

Aug 29 2019, 10:24 AM · Marlin, Cura LulzBot Edition, Redgum

Jul 30 2019

lisa added a comment to T7249: Future Profile Development.

FibreTuff is important as part of our medical portfolio

Jul 30 2019, 3:01 PM · Quiver

Jul 15 2019

lisa added a comment to T8411: Uptick in the number of RAMBo failures.

A customer is talking about this on social media. Referred to Ty to get more info and resolve his issue.

Jul 15 2019, 12:39 PM · TAZ 6

Jun 28 2019

lisa added a comment to T8065: Contract Manufacturing OHAI request.

@cmerot Great input, I have been overseeing Contract Manufacturing for a few months now coordinating with sales, tech support, product planning, supply chain, accounting, etc. Greg Yukish is currently the project manager and is working closely with Ty.

Jun 28 2019, 11:11 AM · Assembly Instruction Content Request

Jun 21 2019

lisa added a comment to T6332: Redgum tool head retail name.

12 votes from Sales Team - HE

Jun 21 2019, 9:21 AM · Redgum

Jun 5 2019

lisa updated subscribers of T7307: Clear Out Old Inventory.

For discussion at today's meeting

Jun 5 2019, 8:44 AM · Restricted Project, Retail Parts

Jun 3 2019

lisa updated subscribers of T7559: TAZ Pro cannot connect to Cura.

@Steven FYI

Jun 3 2019, 1:06 AM · Cura LulzBot Edition

May 31 2019

lisa updated subscribers of T7559: TAZ Pro cannot connect to Cura.

@karrad FYI

May 31 2019, 2:55 PM · Cura LulzBot Edition
lisa added a comment to T7449: Cannot Connect to Cura 3.6.8 TAZ Pro.

It is my understanding from talking with Ty that this issues has also been reported by other customers who use Windows and whose fire wall has been turned off. The issue was described to me by tech support team members as:

May 31 2019, 1:29 PM · Cura LulzBot Edition

May 30 2019

lisa added a comment to T7534: Online Metal Printing Workshop 6-25-19.

Biz Dev Team of Greg, Dante, Brian, Cory and Marjenah -- Lisa too.

May 30 2019, 2:43 PM · Restricted Project

May 29 2019

lisa added a comment to T7307: Clear Out Old Inventory.

Sales will be working on a plan to move this stock. We will avoid moving it to a different warehouse and will avoid disposing of it.

May 29 2019, 11:30 AM · Restricted Project, Retail Parts

Apr 29 2019

lisa added a comment to T4853: Beta Printer Tracking.

@Grant has informed me that he would like ALL Beta's returned ASAP for refurb and to have UL stickers applied. @Rachael and @Dante will work with channel partners to get the 5 partner betas returned. Will we be paying for shipping in both directions?

Apr 29 2019, 10:31 AM · Quiver
lisa updated subscribers of T4853: Beta Printer Tracking.

Grant has informed me that he would like ALL Beta's returned ASAP for refurb and to have UL stickers applied. @Rachael and @Dante will work with channel partners to get the 5 partner betas returned. Will we be paying for shipping in both directions?

Apr 29 2019, 10:31 AM · Quiver

Apr 25 2019

lisa added a comment to T6712: Redgum Final Concept Review.

approved

Apr 25 2019, 10:40 AM · Redgum

Feb 28 2019

lisa added a comment to T4853: Beta Printer Tracking.

External Reviewers will be:

Feb 28 2019, 2:53 PM · Quiver

Jan 28 2019

lisa added a comment to T5496: Pricing- TAZ KT-HB0008 Mini -KT-HB0009.

My vote is for $95 and $65 respectively. I believe these are price points that could sell. More importantly it reflects an analytical approach -- $95 (is a 36% discount) and $65 (is a 32% discount). These are in fairly close alignment.

Jan 28 2019, 5:00 PM · Retail Parts

Jan 21 2019

alexei renamed this user from LisaK to lisa.
Jan 21 2019, 12:37 PM