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Parts Request Form - fill out this form to request any needed parts from Product Planning

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Recent Activity

Thu, Oct 10

logan closed T3476: OHAI for KT-MS0008 as Wontfix.
Thu, Oct 10, 1:09 PM · Assembly Instruction Content Request, Retail Parts

Wed, Oct 9

btiernan added a comment to T6295: [KT-EL0063] Pomfret Discontinuation.

@DaniAO @youngmrcarlson I have no idea what happened. Checking tracking it never made it out of the UK and it says the receiver had no invoice information. I think maybe SW did not use my label. The label is address to come here, but it never made it to the states. New order created 1570645211-271681-1

Wed, Oct 9, 12:28 PM · Retail Parts
DaniAO added a comment to T6295: [KT-EL0063] Pomfret Discontinuation.

@btiernan do you know anything about what happened?

Wed, Oct 9, 12:03 PM · Retail Parts
youngmrcarlson added a comment to T6295: [KT-EL0063] Pomfret Discontinuation.

Did we decide on bringing these to AM? I saw they shipped out but got returned to Daventry.

Wed, Oct 9, 11:37 AM · Retail Parts

Tue, Oct 8

youngmrcarlson added a comment to T10179: [AS-PK0036] Scotch Brite Wiper Pad Set.

@DaniAO Not a specific customer at this time. Good to know!

Tue, Oct 8, 10:44 AM · Retail Parts
DaniAO added a comment to T10179: [AS-PK0036] Scotch Brite Wiper Pad Set.

We are discussing going back to the felt wiper pads that are double dipped, so probably not at this time.

Tue, Oct 8, 10:41 AM · Retail Parts
youngmrcarlson added a comment to T10179: [AS-PK0036] Scotch Brite Wiper Pad Set.

@DaniAO Do you know if this will be created as a new retail part?

Tue, Oct 8, 10:32 AM · Retail Parts

Mon, Oct 7

DaniAO added a comment to T6720: Product Photos- TAZ Pro Extruder.

Stock request has been put in to get you a boxed tool head for all the photos.

Mon, Oct 7, 11:10 AM · Retail Parts
DRobertson added a comment to T6681: Retail Label- TAZ Pro extruder KT-CP0145.

I can confirm that we do not have an up to date tool head with clean nozzles for photo. If we can get one to the studio I can take the needed shots and get these labels completed.

Mon, Oct 7, 9:07 AM · Retail Parts
DRobertson updated subscribers of T6720: Product Photos- TAZ Pro Extruder.

@adam pointed out that the tool head we have for the pro is not an up to date version (I believe the cable channels are an old version). I don't think we have an updated version of the tool head in creative with clean nozzles. If we could get one in I can get the product photos and product label updated to the latest iteration of the tool head.

Mon, Oct 7, 9:01 AM · Retail Parts

Wed, Oct 2

youngmrcarlson added a comment to T10267: [HD-EX0086] T-Slot Extrusion, Aluminum, 20mm x 20mm, 20.866" 530mm.

@adam Yeah, it might be another fun one.

Wed, Oct 2, 8:42 AM · Retail Parts
adam closed T10267: [HD-EX0086] T-Slot Extrusion, Aluminum, 20mm x 20mm, 20.866" 530mm as Resolved.

price set
@youngmrcarlson any chance you can forward product planning the SOs or communication on this sale? Just for fun

Wed, Oct 2, 7:34 AM · Retail Parts

Tue, Oct 1

youngmrcarlson created T10267: [HD-EX0086] T-Slot Extrusion, Aluminum, 20mm x 20mm, 20.866" 530mm.
Tue, Oct 1, 4:13 PM · Retail Parts
adam closed T10266: Customer requested blower fan. as Resolved.

price set and turned on for sale. Please note that the Mini Aerostruder is discontinued and (though we have plenty of stock) we will not be building any more of these.

Tue, Oct 1, 2:41 PM · Retail Parts
sirah created T10266: Customer requested blower fan..
Tue, Oct 1, 2:36 PM · Retail Parts
adam closed T10262: [AS-PR0162] Control Box Assembly, Workhorse as Resolved.

updated and marked as can be sold. not quite as expensive.

Tue, Oct 1, 11:58 AM · Retail Parts
youngmrcarlson created T10262: [AS-PR0162] Control Box Assembly, Workhorse.
Tue, Oct 1, 11:50 AM · Retail Parts
DaniAO added a comment to T10137: No Part Number Currently 100k Semitec NTC Thermistor 235mm with Micro-fit 3.0 Pin Terminations.

@Galadriel I still don't think we are exactly sure what you are asking at this point.

Tue, Oct 1, 11:37 AM · Retail Parts
adam closed T10261: [PP-MP0225] YZ Idler as Resolved.

Price set

Tue, Oct 1, 11:37 AM · Retail Parts
youngmrcarlson created T10261: [PP-MP0225] YZ Idler.
Tue, Oct 1, 11:32 AM · Retail Parts
adam closed T10260: [AS-PR0120] Control Box Assembly as Resolved.

Price set and marked as can be sold. It's expensive

Tue, Oct 1, 11:30 AM · Retail Parts
youngmrcarlson created T10260: [AS-PR0120] Control Box Assembly.
Tue, Oct 1, 11:27 AM · Retail Parts
youngmrcarlson updated subscribers of T8925: OHAI - Dual v3 Adapter Kit.

Do we know when this will be published? We've already been shipping these out for a bit, and would like to provide installation instructions as well.

Tue, Oct 1, 9:11 AM · Retail Parts

Mon, Sep 30

DRobertson closed T8927: Product Photos - Dual v3 Adapter Kit as Resolved.
Mon, Sep 30, 2:50 PM · Retail Parts
DRobertson closed T8927: Product Photos - Dual v3 Adapter Kit, a subtask of T8926: Product Page - Dual v3 Adapter Kit, as Resolved.
Mon, Sep 30, 2:50 PM · Retail Parts
Galadriel closed T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4 as Resolved.
Mon, Sep 30, 1:32 PM · Retail Parts
Galadriel added a comment to T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.

Gotcha, well that makes things a bit more complicated. I will close this ticket for now. Thanks for taking the time to look it over.

Mon, Sep 30, 1:32 PM · Retail Parts
adam added a comment to T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.

Correct we are looking to move to these new corners, but this change will require new spacers that (to my knowledge) we only have in stock for the Bios. They won't work with the bed spacers the customer already has.

Mon, Sep 30, 12:38 PM · Retail Parts
Galadriel added a comment to T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.

@adam In the original code ticket that I found the part reference in tit was listed as being the new style of bed corner that would be used on the Mini 2in general. This would include the Bio and it is a very new part so I wouldn't be surprised if we have only installed them on a Bio so far but I am pretty sure they are supposed to be for all Mini 2's based on T9947

Mon, Sep 30, 10:46 AM · Retail Parts
karrad closed T10203: Update Tool Head Source as Resolved.
Mon, Sep 30, 9:58 AM · Retail Parts
adam added a comment to T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.

@Galadriel please confirm that PP-GP0335 is the correct part and close this ticket if it is.

Mon, Sep 30, 9:34 AM · Retail Parts
adam closed T10219: [HD-BT0043] M3x35mm SHCS Screw as Resolved.

removed can be sold

Mon, Sep 30, 9:33 AM · Retail Parts
adam added a comment to T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.

@Galadriel this part is currently only used on the Bio. I think the part number you are looking for is [PP-GP0335] Flexy Bed Corner Mini 1.04+ 2pc Bed v2.

Mon, Sep 30, 7:28 AM · Retail Parts
Galadriel created T10244: PP-GP0477 Bed Corner, Black, Flexible, v2.2.4.
Mon, Sep 30, 5:37 AM · Retail Parts

Fri, Sep 27

adam closed T10240: [AS-CB0042] v3 Dual Extruder Harness 0 as Resolved.

price set and can be sold

Fri, Sep 27, 2:10 PM · Retail Parts
youngmrcarlson created T10240: [AS-CB0042] v3 Dual Extruder Harness 0.
Fri, Sep 27, 1:38 PM · Retail Parts
DRobertson added a comment to T6681: Retail Label- TAZ Pro extruder KT-CP0145.

I'll have to get my hands on a final product to take updated pictures of. I'm not sure if we have any final pro tool heads in creative right now.

Fri, Sep 27, 8:37 AM · Retail Parts

Thu, Sep 26

aroybal added a comment to T10219: [HD-BT0043] M3x35mm SHCS Screw.

SO has been made. Can be removed now. Thank you!

Thu, Sep 26, 2:35 PM · Retail Parts
DaniAO added a comment to T10219: [HD-BT0043] M3x35mm SHCS Screw.

@noah this has been turned on for sale for the RMA. Please let me know once it's on the sales order and the SO has been confirmed. This isn't a typically something we sell and I would like to turn it back off once done.

Thu, Sep 26, 7:44 AM · Retail Parts
noah created T10219: [HD-BT0043] M3x35mm SHCS Screw.
Thu, Sep 26, 7:41 AM · Retail Parts
noah added a comment to T10219: [HD-BT0043] M3x35mm SHCS Screw.

Need this screw set up as can be sold so that I can put together a sales order to ship a screw to a customer under RMA. The customer received an aerostruder that was missing one screw.

Thu, Sep 26, 7:41 AM · Retail Parts

Wed, Sep 25

Megan closed T10100: Reseller Notice - Discontinuation of NPH Beds as Resolved.
Wed, Sep 25, 1:27 PM · Retail Parts
Megan closed T10100: Reseller Notice - Discontinuation of NPH Beds, a subtask of T10073: Determine usage of heat bed kits - Retail/RMA/LRS/Cluster, as Resolved.
Wed, Sep 25, 1:27 PM · Retail Parts
adam added a comment to T10100: Reseller Notice - Discontinuation of NPH Beds.

@Megan I thought I saw something go out to resellers about this. Can we close this ticket as resolved now?

Wed, Sep 25, 12:04 PM · Retail Parts
adam closed T10072: Determine feasibility of reorder (heat bed disc), a subtask of T10060: NPH Heat bed parts, as Resolved.
Wed, Sep 25, 12:03 PM · Retail Parts
adam closed T10072: Determine feasibility of reorder (heat bed disc) as Resolved.

PO created for 125 more of the TAZ 6 style heat beds ETA 11/5

Wed, Sep 25, 12:03 PM · Retail Parts
DaniAO closed T10179: [AS-PK0036] Scotch Brite Wiper Pad Set as Resolved.

Sorry! I updated it and then didn't let you know! This is done.

Wed, Sep 25, 9:56 AM · Retail Parts
youngmrcarlson updated subscribers of T10179: [AS-PK0036] Scotch Brite Wiper Pad Set.

@DaniAO Just want to make sure you saw this since you got to some others yesterday. Thanks!

Wed, Sep 25, 9:37 AM · Retail Parts
DaniAO closed T10210: PP-IS0053 Extruder Mount With Inserts Mini 2 as Resolved.

This has been updated.

Wed, Sep 25, 9:31 AM · Retail Parts
jspreitzer created T10210: PP-IS0053 Extruder Mount With Inserts Mini 2 .
Wed, Sep 25, 9:17 AM · Retail Parts